Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Business Process Manager (BPM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Business Process Manager (BPM).- Strong understanding of system architecture and integration.- Experience in diagnosing and resolving technical issues in a fast-paced environment.- Knowledge of ITIL framework and best practices for incident and problem management.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Business Process Manager (BPM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education