Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : System Monitoring Tools & Techniques
Good to have skills : AAAP (Accenture Advanced Analytics Platform)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve system-related challenges, ensuring the smooth operation of essential applications and services. You will engage in proactive monitoring and analysis to prevent potential issues, while also documenting findings and solutions to enhance future support efforts. Your role will be pivotal in maintaining the integrity and performance of business systems, contributing to overall organizational success. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in System Monitoring Tools & Techniques. - Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform). - Strong analytical skills to assess system performance and identify issues. - Familiarity with incident management and ticketing systems. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 5 years of experience in System Monitoring Tools & Techniques. - This position is based at our Kolkata office. - A 15 years full time education is required.