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Application Support Engineer

3 - 8 years

5 - 10 Lacs

Coimbatore Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

switching network infrastructure network engineering bgp fortinet nexus itil framework networking juniper ospf sdwan servicenow qos vpn firewall incident management application support linux splunk mpls troubleshooting gre cisco itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Network Engineering Planning and Deployment Solution Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc)."Key responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To perform Level 1 troubleshooting readily and update the tickets in timely manner Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required." This position is based at our Bengaluru office. Qualifications Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage

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