Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Identity Access Management (IAM)
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Identity Access Management (IAM). - Strong understanding of access control mechanisms and security protocols. - Experience with identity governance and administration tools. - Familiarity with single sign-on and multi-factor authentication technologies. - Ability to analyze and troubleshoot IAM-related issues. Additional Information: - The candidate should have minimum 7.5 years of experience in Identity Access Management (IAM). - This position is based at our Gurugram office. - A 15 years full time education is required.