Application Support Analyst

Responsibilities

• Entry-level, focused on learning and reactive support.
• Handle basic IT support tickets for third-party applications used in production and manufacturing.
• Supports tasks in larger projects by participating in system rollouts and upgrade testing.
• Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.
• Monitor application performance, perform routine maintenance, and ensure system availability.
• Document issues and resolutions, assist in creating knowledge base articles
• Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems.
• Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries.
• Document system configurations, support procedures, and issue resolutions.
• Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems.
• Familiarity with custom database-driven applications.
• Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java).
• Knowledge of software development life cycle (SDLC) and change control processes.
• Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications.
  

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