Application Specialist

Team Member - Application Engineering

https://docs.google.com/forms/d/e/1FAIpQLSfRhKgD_Kaqkz69wsAW5kTqlF2kBhrM5WzbqnlEz_7A8CCn1g/viewform?usp=header

Qualification :

Job Location :

Mandatory Qualification Requirements:

Female is preferable.

2) Must have 2 - 4 years of work experience in providing technical support/service of electro-mechanical products for industrial applications. Experience in tech support of Solenoid Valves/Pneumatic Products is preferable.

3) Must have successfully answered technical queries raised by Sales/Marketing personnel on electro- mechanical/pneumatic products w.r.t its application, material compatibility, equivalent/alternate to competitor product, proper selection of Catalogue products etc.

4) Must have hands-on experience in creating Item Codes and BOMs in ERP software. SAP is preferable.

Not in Design.

PURPOSE OF POSITION

Provide Application Engineering and Technical Support to FCS Sales/BD Team on FCS Products.

Job Responsibility

1) Understand basic function & configuration rules of all our SOV, Coil and Valve products.

2) Create product string building rules for all our standard Catalogue products, NCPs, ETOs.

3) Create Marketing Codes and Production Codes for Catalogue/NCP Product Strings under supervision.

4) Create/Modify Item Codes & Static BOMs in SAP based on inputs given, under supervision.

5) Extend item codes to various group companies and manage BOMs in SAP as per guidelines.

6) Search 3D models/2D drawings in PDM. Search Item codes and BOM in SAP.

7) Resolve order booking issues related to Item codes and their properties.

8) Raise Help Tickets on IT/SAP team and follow-up to get SAP related issues it resolved.

9) Provide technical clarifications on Catalogue products function, their application, features & options, material compatibility, competitor model equivalent etc to Sales/Marketing team etc.

10) Validate valve strings selected by Sales/Marketing using ASB (Automatic String Builder) tool and/or Catalogue w.r.t customer technical requirements, clarify doubts with Sales/Customer and suggest suitable or alternate valve models/strings to avoid NCP requests.

11) Define/Validate Rotex valve strings which are equivalent to competitor valve strings.

12) Write Application Note and share it with Sales/Marketing team of existing Catalogue products.

Remarks for experience required -

Industry, if any specific requirement -

Software Skills -

QMS requirements -

Tools Knowledge -

Process Knowledge -

Soft Skills -

About us :

For more information about us, you can refer our website https://rotexautomation.com