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Application / Production Support

2 - 3 years

4 - 8 Lacs

Pune

Posted:6 days ago| Platform: Naukri logo

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Skills Required

Service level Programmer Analyst Production support HP data protector Compliance Customer satisfaction Focus System support Support services Customer complaints

Work Mode

Work from Office

Job Type

Full Time

Job Description

Delivery of 2nd line finance system support services to agreed Service Level Agreements. Managing daily workload to ensure Howden Finance users receive the best possible service, always being aware of SLA s and issues impacting live services. Own major issues from initial report to resolution, communicating with customers regularly regarding issue status. Examine complex problems, working with onshore 3rdline support resources to determine root-cause application issues, identify the severity/impact, and propose fixes. Creating and updating Knowledge Articles to capture process knowledge and best practices. Delivery of 2nd line finance system support services to agreed Service Level Agreements. Customer related: Highly customer focused and proficient in working with Business resources, communicating with customers regularly regarding issue status, Ensuring that Compliance standards are met, regarding Data Protection, accuracy, TAT contribute in improving the existing work process by reducing customer complaints and increasing customer satisfaction. Qualifications B.Sc, BTECH, BE

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www.vuram.com

Information Technology and Services

San Francisco

51-200 Employees

193 Jobs

    Key People

  • Srinivasan P

    CEO

  • Ramakrishnan S

    CTO

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