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Application Operations Manager

Application Operations Manager

Ericsson

8 - 17 years

30 - 35 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

service delivery change management gcp information security trend analysis problem management incident management jira operations release management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are excited to announce the opportunity to join Ericsson as Application Operations Manager. In this role, you will be responsible and accountable to operate their respective Applications in SDAP Operations. This position involves takes ownership of the SDAP applications and is responsible for ensuring the correct and proper services to ensure user satisfaction.

Responsibilities

Ensure that user requirements, interests and views are channelled to relevant SDAP stakeholders and Product owners.
Effectively drive communication towards users/customers for SDAP end to end service solution, including Change notifications, known issues and well to know information.
Perform/present weekly and monthly performance report analysis or as per required by stakeholders (such as ticket volume trend, product/customer/incident cause trend analysis etc.)
Assist and facilitate the Incident Recovery Team during outages as the first level of escalation within the Incident Management process
Drive Operational SLA fulfilment by regularly reviewing incidents with Operations team and facilitate timely restoration of services
Work closely with Int & Delivery team to prioritize work that needs to be done against the capacity & Fixes.
Drive and manage regular performance reviews with application operations (support team), including internal and external suppliers (vendors)
Drive product and service improvements to prevent problems, recurring issues and user impacted service interruptions via the Problem Management process
Ensure technical quality and timeliness of RCAs
Set-up TR Review Boards with Product Owners to prioritize and drive Problem resolution
Ensure information security by assessing, approving and auditing user
Drive Operational Requirements in reference to stabilization towards Int & Dev Delivery
Work closely with Int & Dev Delivery projects within Release Management process to secure Operational readiness for new products/solutions and/or releases, ensuring:
Cooperate closely with Int & Dev Delivery team to ensure that they are lean, efficient and sustainable product release cycle through continuous platform and process improvements
Work closely with Int & Dev Delivery team within the Deployment process to secure Operational readiness for new customers.
Assess, evaluate and provide technical approval for Change Requests as per the Change Management process
Cross functionally manages the organization staff, securing fulfilment of the area objectives and responsibilities within the mandate granted by the Service Delivery Tools Head of Operation
Drive knowledge and competence management within the team.
Develop competence development plan for each product area and soft skills.

Tools & Resources

SSM
JIRA
General Ericsson tools/applications such as Eridoc, Sharepoint, Teams etc.
GCP (Google Cloud Platform)
Other area specific tools used for their application

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Application Operations Manager