Application Monitoring Professional

JD2 SRE: Digital Channels Application Support Experience: 5-8 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

• Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices) Responsibilities Act as SRE for Digital Banking, Middleware, and Infra components
• Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs
• Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management)
• Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams
• Support API-driven integrations with third-party fintech/payment partners
• Perform proactive monitoring, certificate renewals, and infra health checks
• Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes)
• Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work
• Support release and deployment readiness for digital channels in ODC environment
• Conduct RCA for major incidents and recommend resilience & scalability improvements
• Monitor SLIs/SLOs for digital user experience (latency, availability, throughput)
• Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring)
• Partner with client stakeholders to maintain operational stability and high availability
• Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards
• Participate in DR drills, HA testing, and compliance audits
• Core Technologies (L2 / Deep Knowledge) OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware
• Common Tools (L1
• 5 Awareness for All) Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox
• Must Have Skills Strong experience in Digital Banking & Middleware application support
• Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways
• Infra knowledge (servers, certificates, OS, networking)
• Strong observability and monitoring (Dynatrace, Logscale, Splunk)
• Incident management & RCA leadership, especially in client-facing bridge calls
• Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management)
• Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies)
• Ability to work under strict SLAs and regulatory environments
• Nice to Have Kafka, VFaas, F5/Datapower, Akamai Control Center
• Salesforce (Apex), Pega, SharePoint
• Java, Node
• js, JavaScript, Python, C#
• ETL, Hadoop, Teradata, Bigdata
• Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible)