Application Engineer II

Job Description

- Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - 2+ years of software development, or 2+ years of technical support experience - Experience in Unix - Experience scripting in modern program languages Join us in making book discovery and organisation seamless and dynamic. We will enable this through a set of foundational components (consolidated datastore as the source of truth for some data, index to enable dynamic queries, event subscriptions and notifications, self-service recommendation generation and validation) that establish entity-to-entity (e.g., books, series, authors, lists, genres) and customer-to-entity connections by bringing together data from multiple sources. We will facilitate cost-effective expansion, rapid feature development, and tech consolidation, enabling immersive book discovery experiences through dynamic recommendations and personalised libraries.The Support Engineering team provides production engineering support. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. As an Application Engineer II, you will drive resolution efforts and provide clear direction and updates to users, customers, and other team members. You will lead internal team projects and deliver on defined goals and timelines. You will identify improvements to existing and new support tools that would improve operational efficiencies. You will support critical issues for the products and systems within the scope of your team using existing documentation. You will detect ongoing trends or problems before they occur and define proactive actions. Key job responsibilities This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Software deployment support in staging and production environments. - Develop tools to aid operations and maintenance. - System and support status reporting. - Ownership of one or more digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with Seattle engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Experience with AWS, networks and operating systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.