Job
Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job description Join us as a Site Reliability Engineer You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ) We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications This is a great chance to work in a supportive environment with opportunities to advance your personal and career development We're offering this role at assistant vice president level What you'll do As a Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems. Other responsibilities will include: Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications Ensuring in-depth understanding of the full tech stack on which the application resides and depends on Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents The skills you'll need To succeed in this role, you’ll need at least eight years of experience in supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana. You’ll also need: Coding experience and the ability to build, test, scan, and deploy a .NET and JavaScript application Experience of developing and maintaining full-stack web applications from front-end to back-end, ensuring they are responsive, user-friendly, and optimized for performance and scalability Experience working closely with product managers, UX/UI designers, and other developers to transform business requirements into high-quality code and functional solutions. To architect and develop RESTful or GraphQL APIs that integrate smoothly with front-end applications and ensure efficient data handling across the system Experience in deployment and release services, automation and troubleshooting
