Application Customer Support

Job Summary

Key Responsibilities

• Respond to user queries related to the ERP system and provide timely resolution. Diagnose, troubleshoot, and escalate ERP-related issues effectively.
• Perform root cause analysis and ensure long-term solutions for recurring issues. Write and execute basic SQL queries to investigate and resolve data-related issues.
• Collaborate with internal teams, vendors, and external partners to resolve support tickets. Communicate effectively with end-users, customers, and stakeholders to understand issues and convey solutions.
• Document common issues, fixes, and standard operating procedures for internal knowledge base. Support system testing, upgrades, and patches as required.
• Help monitor system performance and user feedback to improve ERP operations. Assist with cloud-based ERP integrations and understand Azure-based service configurations.
  

Required Skills & Qualifications

• 1 to 2 years relevant working experience of SQL – ability to write and debug basic queries.
• Basic understanding of cloud technologies, with a preference for Microsoft Azure.
• Critical thinking and analytical problem-solving capabilities.
• Solid troubleshooting skills with a methodical approach to issue resolution. Excellent verbal and written communication skills.
• Proven ability to manage stakeholders and customers with professionalism and empathy. Capable of working under stressful or high-pressure environments while maintaining quality service.
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Internship or coursework related to ERP systems (e.g., SAP, Oracle, Dynamics, Salesforce).
  

How to Apply:

Application Deadline:

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