Posted:1 day ago|
Platform:
Work from Office
Full Time
Skills Required: Strong experience with Genesys ConneX Framework, Genesys SIP, Tlib protocol, and the Genesys proprietary event model. Proficiency in Python, JavaScript, and Java, Experience with ReactJS/Angular for UI development, Knowledge of REST APIs
Providing client support for contact center applications involves addressing client inquiries, resolving issues, and ensuring client satisfaction. This includes conducting training sessions, creating support documentation, and offering technical assistance. Key skills include proficiency in customer service, knowledge of contact center application features, and expertise in support tools such as Zendesk, ServiceNow, and Salesforce. The professional must also be skilled in problem-solving, communication, and relationship management to deliver exceptional client support.
None
IBM
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