Application Administrator (NetSuite)

The Application Administrator role involves supporting and improving internal business applications, primarily focusing on NetSuite. You will be responsible for optimizing the platform to meet changing business needs while providing support in line with ERP and IT service management best practices. This position requires effective collaboration, adaptability, and stakeholder engagement. Your key responsibilities will include managing user roles, permissions, and provisioning to ensure data security. You will also be involved in creating and maintaining documentation such as SOPs, user guides, and knowledge base articles. Additionally, you will translate business requirements into technical specifications and work closely with developers and stakeholders to ensure solutions align with organizational goals. In terms of system configuration and maintenance, you will assist with routine monitoring, backups, and performance checks. You will also play a role in ensuring compliance through audits and maintaining the overall health of the application. Responding to support cases, guiding users on system processes, and proactively addressing recurring issues through targeted training will be part of your support and training responsibilities. Collaboration with internal teams and third-party vendors to resolve technical issues and optimize business processes is essential. You will scope, implement, and support system enhancements in partnership with the NetSuite developer. Key skills for success in this role include problem-solving, analytical skills, strong communication, ability to manage multiple priorities, customer service orientation, and documentation capabilities. To qualify for this role, you should have a Bachelor's degree in Information Systems or a related field, or equivalent work experience. A minimum of 3 years of hands-on support experience with NetSuite, including supporting finance teams, is required. You should have a strong understanding of financial processes, including journal entries, reconciliations, and financial statements. Experience supporting and optimizing ERP workflows across key business cycles is also necessary. Preferred experience includes familiarity with ServiceNow, Oracle CPQ, and Microsoft Power Platform, as well as experience with SQL and data integration tools like Celigo or Boomi. Certifications such as ITIL Foundation, NetSuite Administrator Certification, and advanced ITIL certifications are preferred. While the role does not involve supervisory responsibilities, the ability to collaborate effectively and drive positive outcomes through technical expertise and stakeholder engagement is crucial.,