API Integration Support

Stratton Hr

2 - 5 years

4 - 7 Lacs

mumbai suburban

Posted:10 hours ago| Platform:

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Skills Required

support developer api third party integration suport api testing api integration troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Partner Support
: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.
Communication
: Engage with clients / sellers/ solution providers over multiple communication channels (phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues.
Technical Analysis
: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.
Process Improvement
: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team environment.
Relationship Management
: Establish and maintain productive working relationships with current and potential sellers/partners.
Cross-functional Liaison
: Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.
Performance Metrics
: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance.

Preferred candidate profile

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