558 Annuities Jobs - Page 19

Who We Are Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. Who You Are The Senior Specialist, FP&A will play a crucial role and will be responsible for providing financial planning, analysis and reporting for Corporate, a business, or a P&L within a business. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may influence work. What You’ll Do Overview: We are seeking a detail-oriented and analytical individual to provide support to business leaders by delivering insightful data reporting, financial analysis, and management information systems (MIS) reporting. This role will involve working closely with leadership teams to gather, analyze, and present data that drives strategic decisions, financial planning, and operational improvements. Key Responsibilities Data Reporting & Analysis: Generate and manage routine and ad-hoc reports based on business, financial, and operational data. Prepare and present key business metrics, performance indicators, and financial analyses to senior leaders. Analyze data trends to identify business opportunities, risks, and areas for operational improvement. Ensure data integrity, consistency, and accuracy in reporting. Financial Analysis & Reporting: Assist in preparing financial reports and forecasts, including budget analysis, variance reporting, and cost-benefit analysis. Analyze financial data and highlight key findings to guide decision-making. Collaborate with the finance team to track revenue, expenses, and other financial KPIs. Support in the development of financial models and forecasts to help business leaders with planning and budgeting. Management Information Systems (MIS): Support the preparation and management of MIS reports for internal stakeholders. Design and automate reporting processes to improve efficiency and accuracy. Provide business leaders with insights from MIS data, helping to optimize business operations and decision-making. Key Performance Indicator (KPI) Monitoring: Assist in developing and maintaining dashboards to track KPIs across departments. Monitor business performance and identify areas that require attention or improvement. Provide regular updates and recommendations based on KPI data to improve performance and achieve business goals. Cross-Departmental Coordination: Work closely with cross-functional teams (finance, marketing, operations, sales) to collect and integrate data for reporting purposes. Help standardize data collection processes to ensure consistency across various departments. Serve as a point of contact for internal stakeholders regarding data-related queries and reporting needs. Process Improvement: Contribute to the continuous enhancement of reporting and analysis processes. Identify opportunities to streamline data collection and reporting methods to enhance operational efficiency. Implement new reporting tools, technologies, or methodologies to support business goals. Data Visualization & Presentation: Design visually appealing and user-friendly dashboards and reports to effectively communicate data findings to business leaders. Use advanced tools (e.g., Power BI, Tableau, Excel) to create reports and presentations that highlight key insights. Qualifications Education: Bachelor’s degree in Business Administration, Finance, Economics, Data Science, or a related field. Master’s degree or relevant certifications (e.g., CFA, FRM, etc.) are a plus. Experience: 2-4 years of experience in business analysis, financial analysis, or MIS reporting. Hands-on experience with data analysis, financial reporting, and MIS system management. Prior experience working with business intelligence tools (Power BI, Tableau, Excel, etc.) is highly desirable. Experience in preparing financial models, reports, and data presentations for senior leadership teams. Skills Technical Proficiency: Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, charts, etc.) and experience with BI tools like Power BI or Tableau. Understanding of database systems, SQL, and financial modeling. Familiarity with financial reporting and performance management tools. Analytical Skills: Strong analytical skills with the ability to interpret and present data in a clear, actionable format. Ability to work with large datasets and generate meaningful insights. Attention to Detail: High level of accuracy and attention to detail when working with financial and business data. Communication Skills: Strong verbal and written communication skills, with the ability to present complex data clearly to non-technical stakeholders. Ability to prepare concise, compelling reports and presentations for leadership teams. Problem-Solving & Decision-Making: Ability to analyze business problems, propose solutions, and deliver insights that drive strategic decisions. Collaboration: Ability to work in a cross-functional team environment, collaborating with colleagues across departments. Key Attributes Proactive: Demonstrates initiative to take on tasks and identify areas for improvement. Curious & Detail-Oriented: Eager to dive deep into data and provide actionable insights. Time Management: Ability to prioritize tasks, handle multiple requests, and meet deadlines in a fast-paced environment. Benefits Competitive salary and benefits package Professional development opportunities and career advancement Collaborative and dynamic work environment WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability Show more Show less

Job Description Participates in review and gathering of business requirements for various HR system updates and/or functionality; Develop specification documentation. Creates test plans and/or related documentation that would be used to manage the testing process Performs system troubleshooting. Lead review, testing and implementation of system enhancements. Collaborates with IT staff to coordinate updates and/or fixes and documents the process and results. Provides production support, including researching and resolving HR technology issues, unexpected results or process flaws. Conducts regular data audits and implement validation measures to ensure data integrity. Make recommendations to help re-engineer and improve effectiveness of various HR processes. Familiarity working with large data sets. Proficient in Excel Formulas and macros. Understanding of SQL and OTBI, BI Publisher in order to analyze data and set requirements for IT Ability to draft business requirement documents (BRD) based on Verisk standard format. Drafts and executes test scripts Ability to understand technical design requirements and communicate those requirements to both IT and business partners Qualifications 5+ years experience with Oracle HCM platforms. 3+ years experience with Oracle Fusion Experience with customizing pages with Oracle Visual Builder Studio (VBS) Oracle Redwood experience a plus Oracle Work Structure Configuration experience Coordinating with oracle and creating SR’s a plus Understanding and ability to create Oracle HDL load templates for business objects and employee data loads Experience with technologies supporting any combination of the following HR disciplines: HRIS (HR Job Management, HR Org Management, HR Master Data, Compensation, Benefits, etc.), Talent Acquisitions, Talent Development (Learning and Performance Management), Oracle Cloud Recruiting. Experience with and proficiency around Oracle data structures such as Approval Workflows, Setup and Maintenance of Data elements, locations, departments, department trees, jobs, legal employers, etc. Proficiency in Microsoft Productivity Suite Can project manage and follow through on deliverables independently with stakeholders Solid understanding of HR Functional areas and how downstream dataflow from HRIS supports each function Stakeholder Management, Managing Expectations, Prioritization Skills, Conflict Management, Decision Making Quality Strong experience in industry and/or similar positions supporting back end HR platforms About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Verisk Businesses Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events. Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. https://www.verisk.com/company/careers/ Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Verisk Employee Privacy Notice Show more Show less

Requirements Description and Requirements This position will have direct responsibility, as a PPM representative, guiding teams and organizations in the effective implementation of Agile methodologies. Their primary role includes:Training and Mentoring: Educating leadership, teams, and individuals on Agile principles, practices, and tools. This often involves conducting workshops, training sessions, and one-on-one coaching. Facilitation: Assisting teams in the organization and facilitation of Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives to ensure smooth and productive workflow. Process Improvement: Identifying areas for improvement within the current processes and developing strategies to enhance team performance and efficiency.Change Management: Supporting the transition to an Agile culture by addressing resistance, fostering a collaborative environment, and encouraging continuous improvement About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Job Description Our small growing team is responsible for developing and maintaining products and services that aid clients in the property insurance industry in quickly accessing reliable, current risk data enabling more informed business decisions while enhancing the customer experience. If you are looking to join a team that is vital to the success of a market leader, this is the perfect opportunity for you. Responsibilities What the job is like: You will work closely with a cross functional team of developers, QA engineers, product owners and designers to build cutting edge single page web applications. Work with modern technology stack including Angular, TypeScript, Sass, HTML, Node/npm, Java, PostgreSQL, MongoDB and AWS. Designing, coding, testing, documenting, and debugging single page web applications to ensure they remain in “category killer” status Install, configure, and administer your own workstation software, including editors, development servers, and client applications Qualifications Minimum of Bachelor’s Degree in Computer Science / Software Engineering or equivalent degree from a four-year college or university with minimum 3.0 GPA with 4-8 years of related work experience Work experience with Java, JavaScript, Angular, TypeScript, HTML, CSS, Sass, XML, SQL Ability to create simple and well-designed solutions to complex software problems Dedication to excellence and championship work ethic Knowledge of internet client/server technologies and experience working building enterprise single page web applications Knowledge of PC and web based software testing in both client and server sides Team-player mindset with strong communication and problem solving skills Experience With The Following Multi-layered Software Architectures Agile Development Methodology Spring MVC Apache Maven Apache Tomcat Angular TypeScript Sass Node/npm REST Junit Jasmine Relational databases (PostgreSQL, etc.) NoSQL databases (MongoDB, Cassandra, Amazon DynamoDB, Amazon Aurora PostgreSQL, etc.) AWS Lambda Jira Bitbucket About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Verisk Businesses Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events. Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. https://www.verisk.com/company/careers/ Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Verisk Employee Privacy Notice Show more Show less

Requirements Description and Requirements Particular focus of the role involves supporting more senior actuaries who (are): Responsible for the month end entries for reinsurance group for a number of countries within MetLife Perform variance analysis & effectively manage research/resol ution/follow-u ps for closure of open items and explain results to the Reporting manager Support in specification and validation of new valuation methodologies, models and product implementation s; Assist with the production of Local Statutory (IFRS 4) valuations for a number of countries within MetLife Explain results to the Chief Actuary (including analysis of movement in reserves, intangibles in the Income statement) Cater to STAT and GAAP requirement for reporting and analysis for reinsurance Perform research relating to queries raised by reinsurers, auditors, etc. and assist with preparing timely responses Prepare monthly reports summarizing experience under all reinsurance treaties for the current month/ YTD Assist with the analysis of current and historical financial results for reinsurance business; design and prepare reports/studie s that will enhance the analysis. Work with the regional stakeholders to handle all the deliverables for Monthly, Quarterly and Annual reporting for Reinsurance business Work on any ongoing enhancements/d evelopments to improve/simpli fy/automate the reporting process Communicate the settlements with other stakeholders like different reinsurers and Finance Team Ensure critical focus on core deliverables throughout the course of the reporting year. Key Performance Indicators (KPIs) of Position: Error free preparation of financial reports to required timescales and relevant actuarial standards; Execution of second-line data validation and completeness checks to required actuarial and audit standards. Contributing towards good team morale and positive team engagement and professional development. Ensuring excellent communication between Noida-based team and stakeholders based in different geographical locations. Taking demonstrable ownership of work; clearly flagging any issues and goal delivery concerns to senor leadership team. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Position Summary: The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM Middleware tools like MQ and ensure the platform stability and process improvement. Responsibilities include planning, support, and implementation of application platform infrastructure to include operational processes and procedures Job Responsibilities: Handle MQ Admin BAU activities such as manage QMGRs & Objects/maintenance/patching/ configurations etc. Should have knowledge on SSL Certificate management, security vulnerabilities in MQ Scheduling and Monitoring MQ backups & performing housekeeping and daily health check Install & Configure IBM MQ Support Project for MQ upgrade or migrate to new version and apply Fixpack/Interim Fixpack, Refresh Pack/Ifix etc. Setting up new QMGRs and its object Investigate and Troubleshot issues in MQ Knowledge on Performance Tuning or optimizing of MQ Coordinate with Systems Administrators, UNIX, Network and DBAs, scheduling and implementing software patches & upgrades Support development/functional teams with performance tuning and troubleshooting issues & Co-ordinatr with IBM vendor Monitor and acknowledge Incidents/Change-Tickets/SRs/Problem-Tickets within SLA Working Knowledge on RCA's & SIP's & Automating tasks Provide Support for MQ DR activity Basic knowledge of shell scripting or Ansible to manage & create MQ admin related tasks for automation Create knowledge base documents and SOPs for the Middleware support Handling Problem management calls and provide the RCA for the P1/P2 issues Good knowledge on IIB and/or APIC Basic knowledge on IBM-CP4I and/or OpenShift Container Platform (OCP) Willing to work in rotational shift Good communication, written skills & interacting with Client & Stake holders Education: Bachelor's degree in computer science, Information Systems, or related field Experience: 10+ years of total experience and at least 7+ years of experience in Middlware applications like MQ Admin BAU activities such as manage QMGRs & Objects/maintenance/patching/ configurations Install & Configure IBM MQ Scheduling and Monitoring MQ backups & performing housekeeping and daily health check Good knowledge on IIB and/or APIC Good knowledge on SSL Certificate management, security vulnerabilities in MQ WebMethods WebSphere Message Broker (WMB) IBM Integration Bus (IIB) CP4I ACE MQ Open Shift (Kubernettes) Ansible (Automation) IBM API Connect v10 App Connect Professional (Cast Iron) Linux / AIX Elastic Azure DevOps YAML/JSON Python and/or Powershell Agile SAFe for Teams SDLC SSL DataPower About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Serve as Product Owner Salesforce Email (Insight Connect) and Agent Desktop (Salesforce Insight) that supports MetLife Global Customer Service and Operations. Agility to keep himself updated with relevant technologies and can implement the same to decrease costs, increase performance and positively affect the bottom line . Responsible for understanding customer requirements, designing and routing strategies, and integrating call flows. Deep understanding and experience with Email and Case Management, Metrics for Case Management Build, integrate, and enhance product roadmap by prioritizing epics, features and stories in the backlog that execute the strategic vision. Experience with both Salesforce Classic and Lightning preferred Deep understanding of Salesforce CoPilot capabilities Deep understanding and experience with Artificial Intelligence (AI) in terms of customer and Contact Center associate experience (e.g. knowledge of co-pilot, Next Best Action, automation driven based upon intent, knowledge driven based upon intent, call summarization, post call wrap/import speech analytics for post call wrap , tracking utilization of Co-Pilot) Experience building out and executing Artificial Intelligence (AI) strategies that translates to achieving KPIs (e.g. AHT, etc.) and other OKRs that are important to stakeholders. Draw insights and present results clearly to facilitate sound decision-making on next steps. Engage business owners and leaders in conversations about their business strategies and recommend Artificial Intelligence (AI) technology solutions to support those strategies. Monitor development of product stories during sprints and iterations, escalate issues and remove blockers. Establish plan for roll-out / release of new features and functionality and define, measure and report on product analytics, performance, and success. Partner with Application Development to lead discovery on new concepts, including determining and refining business value, and customer value based upon technical feasibility. Take part in cross functional system demos, review UAT, ensure post-production check out is completed and monitor/prioritize post-production issues. Build and manage relationships across several stakeholders, including Contact Center LOBs, Digital, Application Development, Risk/Security, etc. Ability to put structure around complex projects that maybe undefined or fluid in nature. Subject matter expert in Salesforce profiles, roles and permissions Subject matter expert in Salesforce reporting About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Position Summary: Resource is responsible for assisting MetLife Docker Container support of Application Development Teams. In this position the resource will be supporting MetLife applications in an operational role performing on boarding applications, troubleshooting infra and Applications Container issues. Automate any of the manual build process using CI/CD pipeline. Job Responsibilities: Development and maintenance in operational condition of OpenShift, Kubernetes Orchestration container platforms Experience in workload migration from Docker to OpenShift platform Manage the container platform ecosystem (installation, upgrade, patching, monitoring) Check and apply critical patches in OpenShift/Kubernetes Troubleshoot issues in OpenShift Clusters Experience in OpenShift implementation, administration and support Working experience in OpenShift and Docker/K8s Knowledge of CI/CD methodology and tooling (Jenkins, Harness) Experience with system configuration tools including Ansible, Chef Cluster maintenance and administration experience on OpenShift and Kubernetes Strong Knowledge & Experience in RHEL Linux Manage OpenShift Management Components and Tenants Participates as part of a technical team responsible for the overall support and management of the OpenShift Container Platform. Learn new technologies based on demand. Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively Education: Bachelor's degree in computer science, Information Systems, or related field Experience: 7+ years of total experience and at least 4+ years of experience in development and maintenance in operational condition of OpenShift, Kubernetes Orchestration container platforms Experience in installation, upgrade, patching, monitoring of container platform ecosystem Experience in workload migration from Docker to OpenShift platform. Good knowledge of CI/CD methodology and tooling (Jenkins, Harness) Linux Administration Software Defined Networking (Fundamentals) Container Runtimes (Podman / Docker), Kubernetes (OpenShift) / Swarm Orchestration, GoLang framework and Microservices Architecture Knowledge and usage of Observability tools (i.e. Elastic, Grafana, Prometheus, OTEL collectors, Splunk ) Apache Administration Automation Platforms: Specifically, Ansible (roles / collections) SAFe DevOps Scaled Agile Methodology Scripting: Python, Bash Serialization Language: YAML, JSON Knowledge and usage of CI/CD Tools (i.e.: AzDO, ArgoCD) Reliability Mgmt. / Troubleshooting Collaboration & Communication SkillsContinuous Integration / Continuous Delivery (CI/CD) Experience in creating change tickets and working on tasks in Service Now Java Mgmt. (JMX)/ NodeJS management About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Job Responsibilities Manages design, distribution, performance, replication, security, availability, and access requirements for large and complex SQL & Sybase databases. Designs and develops physical layers of databases to support various application needs; Implements back-up, recovery, archiving, conversion strategies, and performance tuning; Manages job scheduling, application release, database change and compliance. Identifies and resolves problem utilizing structured tools and techniques. Provides technical assistance and mentoring to staff in all aspects of database management; Consults and advises application development teams on database security, query optimization and performance. Writes scripts for automating DBA routine tasks and documents database maintenance processing flows per standards. Implement industry best practices while performing database administration task Work in Agile model with the understanding of Agile concepts Collaborate with development teams to provide and implement new features. Able to debug production issues by analyzing the logs directly and using tools like Splunk. Begin tackling organizational impediments Learn new technologies based on demand and help team members by coaching and assisting. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree in computer science, Information Systems, or another related field with 7+ years of IT and Infrastructure engineering work experience. Experience (In Years) 7+ Years Total IT experience & 4+ Years relevant experience in SQL Server + Sybase Database Technical Skills Database Management: Proficient in managing and administering SQL Server, Azure SQL Server, and Sybase databases, ensuring high availability and optimal performance. Data Infrastructure & Security: Expertise in designing and implementing robust data infrastructure solutions, with a strong focus on data security and compliance. Backup & Recovery: Skilled in developing and executing comprehensive backup and recovery strategies to safeguard critical data and ensure business continuity. Performance Tuning & Optimization: Adept at performance tuning and optimization of databases, leveraging advanced techniques to enhance system efficiency and reduce latency. Cloud Computing & Scripting: Experienced in cloud computing environments and proficient in operating system scripting, enabling seamless integration and automation of database operations. Management of database elements, including creation, alteration, deletion and copying of schemas. databases, tables, views, indexes, stored procedures, triggers, and declarative integrity constraints Strong database analytical skills to improve application performance. Strong knowledge in ITSM process and tools (ServiceNow). Ability to work 24*7 rotational shift to support the Database and Splunk platforms. Other Critical Requirements Automation tools and programming such as Ansible and Python Excellent Analytical and Problem-Solving skills Experience managing geographically distributed and culturally diverse workgroups with strong team management, leadership and coaching skills Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders. Prior experience in handling state side and offshore stakeholders Experience in creating and delivering Business presentations. Demonstrate ability to work independently and in a team environment About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Generate, prepare, and analyze annual, quarterly, weekly, and ad hoc reports. Collect information necessary from global offices needed for multinational client reports. Responsible for report creation and execution of processes ensuring deadlines and expectations are met in line with client agreements, internal processes and network commitments including management of own portfolio of clients. Keep track and maintain reinsurance documentation related to pooling and/or captive clients up to date. Prepare basic to moderate financial bordereau for different types of pooling or captive arrangements. Liaises with local members to gather information for pool/captive programs. Work with local offices/partner companies to track, measure and enforce the reporting of financial information on a timely basis. Complete quarterly settlement with members and Captive clients. Actively support the projects related to the simplification and standardization of reporting and analysis process to improve the timeliness and quality of reports. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Generate, prepare, and analyze annual, quarterly, weekly, and ad hoc reports. Collect information necessary from global offices needed for multinational client reports. Responsible for report creation and execution of processes ensuring deadlines and expectations are met in line with client agreements, internal processes and network commitments including management of own portfolio of clients. Keep track and maintain reinsurance documentation related to pooling and/or captive clients up to date. Prepare basic to moderate financial bordereau for different types of pooling or captive arrangements. Liaises with local members to gather information for pool/captive programs. Work with local offices/partner companies to track, measure and enforce the reporting of financial information on a timely basis. Complete quarterly settlement with members and Captive clients. Actively support the projects related to the simplification and standardization of reporting and analysis process to improve the timeliness and quality of reports. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements A skilled Data Analyst with 7+ yrs. of experience in Salesforce to join our team. The ideal candidate will be responsible for analyzing data to improve customer service operations within our contact center. This role requires a deep understanding of Salesforce CRM, and data analysis techniques to enhance customer interactions and service efficiency. Analyze and interpret data from Salesforce systems to identify trends, patterns, and insights that can improve customer service. Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to contact center operations. Collaborate with cross-functional teams, including IT, marketing, and customer service, to implement data-driven strategies for enhancing customer experience. Conduct root cause analysis of customer service issues and recommend solutions to improve service delivery. Utilize data mining and statistical techniques to identify opportunities for process improvements and automation within the contact center. Ensure data accuracy and integrity by performing regular data audits and validations. Provide training and support to contact center staff on the use of Salesforce systems for data collection and analysis. Stay updated with the latest trends and best practices in data analysis, and Salesforce technologies. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Position Summary This position will help direct activities that support a variety of RIS Operations strategic & operational business functions. This role will require to review & validate annuitant details followed by directing the check in correct queue, issue held/outstanding payments, process reclaims for the overpaid amount work. Job Responsibilities Processes moderate to complex payments to beneficiaries and applies them to policies Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any). Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies Investigate and resolve outstanding items Perform mid-month, month-end and quarter-end activities as per documented desktop procedures Ensure adherence to established attendance schedules Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results. Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction Ensure adherence to established attendance schedules Interpret correspondence to identify customer needs and expectations. Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results Assist others with work to assure attainment of department objectives Work as a team member to meet company’s objectives while demonstrating core values and meeting key measures. Comply with regulatory requirements in prioritizing and completing work assignments Knowledge, Skills And Abilities Education Bachelor’s degree in commerce or diploma with a minimum of 15 years of education. . Experience Minimum 48 months of experience in Business Process Off-shoring, Financial Institutions, Insurance industry. Knowledge and skills (general and technical) Technical Skills: Computer navigation skills Keyboarding and data entry Intermediate knowledge of MS Excel (Data formatting, Understanding of formulas & functions etc.), Basic knowledge of MS Word, PowerPoint, Internet Process Specific Skills: Data entry skills Coaching and Feedback skills Ability to multi-task and handle high volumes of work in a fast-paced environment Soft Skills (Mandatory): Good written and oral communication skills Strong understanding and comprehension of the English language Good Analytical, problem-solving skills Very High Detail Orientation Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment Team player Positive attitude Soft skills (Desired): Demonstrate ability to work independently and in a team environment Self-disciplined and results-oriented About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Communication skills – should be able to read and interpret emails / business documents and communicate with customers (End Customers & Brokers) Excellent written communication skills (email writing skills) Ability to comprehend Escalate issues if required Data gathering ability/ Eye for detail Teamwork/ Managing Self / Adaptability Ability to work successfully in production driven environment Adaptability to change Ability to work on routine/standardized transactions Adaptability to change Self-disciplined and result oriented Ability to manage multiple tasks prioritizing effectively. Ability to find creative and innovative solutions to business problems Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the “at a glance” information. Proven knowledge of MS Excel, Word & Power Point Ability to work with multiple stakeholders across mandatory Self-motivated, Self-disciplined, result oriented, well organized, and flexible with a sense of urgency approach Must be flexible to mirror / overlap US Daytime work hours Teamwork/ Managing Self / Adaptability Adaptability to change Ability to manage multiple tasks prioritizing effectively Ability to proactively escalate issues when required About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements A skilled Data Analyst with 7+ yrs. of experience in Salesforce to join our team. The ideal candidate will be responsible for analyzing data to improve customer service operations within our contact center. This role requires a deep understanding of Salesforce CRM, and data analysis techniques to enhance customer interactions and service efficiency. Analyze and interpret data from Salesforce systems to identify trends, patterns, and insights that can improve customer service. Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to contact center operations. Collaborate with cross-functional teams, including IT, marketing, and customer service, to implement data-driven strategies for enhancing customer experience. Conduct root cause analysis of customer service issues and recommend solutions to improve service delivery. Utilize data mining and statistical techniques to identify opportunities for process improvements and automation within the contact center. Ensure data accuracy and integrity by performing regular data audits and validations. Provide training and support to contact center staff on the use of Salesforce systems for data collection and analysis. Stay updated with the latest trends and best practices in data analysis, and Salesforce technologies. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Prepare monthly, quarterly, & annual reporting for several invested asset classes and investment vehicles (securities, mortgage loans, real estate, and investment subsidiaries).Reporting includes monthly, quarterly, and annual management reports, footnote, MD&A and XBRL disclosures for SEC, GAAP or STAT audits. Evaluate and interpret on a timely basis the impact of new accounting, regulatory and/or SEC requirements on investment accounting reporting functions, including the establishment and maintenance of accounting, reporting, and compliance support systems, policies and control procedures. Prepare financial statements for standalone investment companies. Partners with D&T, Internal Audit and SOX to achieve signoff on quarterly and annual footnotes, MD&A and investment subsidiary financial statements and disclosures. Prepare annual GAAP and STAT disclosure checklists. Review XBRL detail, block and table tags. Plan workflows for all deliverables in advance of quarter end. Prepare investment analytic attribution analyses. Gather information to anticipate and understand investment trends and transactions. Complete special requests and ad-hoc reports as requested. Prepare Realized Gain/Loss reporting as per US GAAP Regional Net Investment Income quarterly master file updates. Screen Unrealized Loss by aging bucket, focusing on the population in an unrealized loss >20%. Variable Interest Entity Holdings screening - to screen MetLife holdings for potential variable interest entities which require disclosure and/or consolidation as per US GAAP Analyze data and process flows to improve accuracy. Interaction with various levels of management across different departments within the organization. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements This individual will be aligned with Retail Annuities Ops. The candidate will be responsible for operational deliverables, overseeing day-to-day activities to ensure efficiency. An individual will be His leadership involves motivating staff, optimizing workflows, and maintaining a focus on achieving operational objectives .This is a great position for someone who has a keen eye for to develop people manager role. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Who We Are Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. Who You Are As part of our software engineering team, you will take the lead in building the next-generation infrastructure and platforms for Zinnia, including but not limited to: scalable data storage infrastructure, analytics platform, streams processing and data pipelines, cutting-edge search platform, best-in-class AI/ML infrastructure, Kubernetes compute infrastructure, document storage infrastructure, etc. You will work and learn among the best, putting to use your passion for distributed technologies and algorithms, API design and systems design, and your passion for writing code that performs at massive scale. We also work with industry standard open source infrastructure technologies like Kubernetes, GRPC and GraphQL - come join our infrastructure teams and share the knowledge with a broader community while making a real impact within our company. As a Senior Engineer, you will be a key technical leader and role model within the organization. We are looking for a technical lead who designs and develops technology to serve business and technology objectives, aligns points of view across teams and makes trade offs to help achieve the goals of individual teams as well as Zinnia’s broader goals. You will foster Zinnia’s culture and values around ‘be bold’, ‘team up; & ‘deliver value’. You will work closely with technical leadership and management within and outside our organization to contribute to building best-in-class core systems infrastructure for Zinnia. What You’ll Do Deliver impact by driving innovation while building and shipping software at scale Provide architectural guidance and mentorship to up-level the engineering organization Actively improve the level of craftsmanship at Zinnia by developing best practices and defining best strategies Design products/services/tools and code that can be used by others while upholding operational impact of all decisions Functioning as the tech-lead for key initiatives, identify problems and opportunities and lead teams to architect, design, implement and operationalize systems Partner closely with teams within the org and customers to execute on the vision for long-term success of our core infrastructure teams Keep a platform first approach while designing products/service What You’ll Need Basic Qualifications: BS/BE in Computer Science or related technical field or equivalent technical experience 7+ years of industry experience in software design, development, and algorithm related solutions 5+ years of experience programming in object-oriented languages such as Java 2+ years of experience as an architect, or technical leadership position Proficient in Spring Framework. Hands-on experience developing large-scale, distributed systems, and databases Hands-on experience of cloud platforms (Preferebally AWS) Good to have experience on any Orchestartion Platform like Camunda. Preferred Qualifications MS or PhD degree in Computer Science or related technical discipline 10+ years of experience in software design, development, and algorithm related solutions with at least 5 years of experience in a technical leadership position 7+ years of experience in an object-oriented programming language such as Java 5+ years of experience with large-scale distributed systems and client-server architectures Experience in architecting and designing large-scale distributed systems related to data infrastructure, Kubernetes, and platforms. Hands-on experience of cloud platforms (Preferebally AWS) Suggested Skills Distributed Systems Technical Leadership Systems Infrastructure WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Show more Show less

Job Location - Bangalore, Noida, Coimbatore Experience : 12+ yrs ** Work mode- Hybrid ** Immediate Joiners will be preferred** Must Have-- 1. Product / Software development experience - custom-based or enterprise software -managing software projects 2. Project Implementation 3. US /UK client interactions -customer-facing role 4. Hybrid - Agile & waterfall (good to have waterfall) 5. MS projects and good understanding on mpp tool ( Microsoft project plan tool) 6. SDLC understanding 7. end to end project management experience 8. PMP certification - added advantage 9. Fluent communication without MTI and grammatical mistakes is must. Roles and Responsibilities: · Prepare the project plan and maintain the base version and latest version and obtain client approval as needed. · Set up the communication channel with client and internal management/project team for all Symphony Implementation projects. · Triage any requirements along with team and arrive at solutions or seek assistance from management to meet the project committed timelines. · Lead the implementation entirely and close out on the client post go-live with hand holding the client to the support team. · Generate Change Requests wherever it is applicable and genuinely try for additional revenues where it could benefit the client. · Deliver client requirements and expectations within the agreed project timeline and make sure all the objectives that are captured in the SOW are achieved with exceptional quality. · Ensure that all the supporting teams such as PE, Support, Annuities, Rules, Paralegal teams are utilized in case of need for any implementation as per the agreement. · Engage and/or contribute to minimum 3 process improvement initiatives that enables project delivery and seamless client support. · Limit functional bugs to a set percentage for every implementation into Production. · Communicate with client and management upfront about any mismatch in terms of the client requirement which may impact the project schedule. · Maintain and provide the relevant data for project status and progress whenever management requests for it. · To train self and the team members on the Implementation process and on client data validation · Hands-on experience in Project Management using any tool and in activities such as Project estimation, planning, costing, team timesheet maintenance, preparing proposal, RFP etc. · Good understanding of design & solution process will be added advantage. · Hands on experience in handling ;Fixed price projects & restricting scope creep and resource wastage. · Excellent verbal and written communications are a must for this role. Show more Show less

Requirements Description and Requirements Understanding of basic Finance Operations/Accounting (proficiency in MS Excel is must) Working knowledge of Work Order (SOW-PO) Processing, Invoice Processing and Accrual & Billing is desirable (will be trained on the tools in house) Should have Effective Communication (Oral and Written both), Interpersonal and Analytical Skills Ability to precisely coordinate, track and maintain large amounts of data from various initiatives. Analytical decision making including but not limited to match invoices/actual to accruals. Review, Monitor, Analyze "Actual & Accrual" and Report Program/Project/Consultant level breakdown information. Follow up with Program/ Project Managers and various other stakeholders on Work Orders, Invoices and Accruals. Should be able to understand Project Life Cycle and related Financials (Planning, Forecasting and Billing). Compiling data from source files and creating Reports on Excel and presenting them in predefined format ( These reports are created for high level management to view results and performance levels of various financial related activities) . About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Who We Are Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. Who You Are You’ll be Full-time Application Support Specialist to provide technical support services to our clients primarily based in North America and Canada. What You’ll Do Serves as the primary point of contact for troubleshooting any application issues over e-mail, telephone and remote access. Keeps log of all the troubleshooting steps and tracks open tickets. Trains customers and peers on the use and support of our products. Communicates and resolves customer support issues in a timely manner. Investigates user’s problems and develops solutions to complex issues. Communicates all comments and suggestions from our customers to the product development team. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution. Keep up to date with new technology and methods. What You’ll Need 2-3 years of experience in technical support or information technology involving technical knowledge of company’s products and services. Proficient in the use of a variety of web browsers (Chrome, Edge, Firefox, Safari) Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook) Ability to communicate technical information to nontechnical clients Strong verbal and written communication skills Self-motivated, good organizational skills, team player and ability to take initiative Ability to work after normal business hours to provide extended support services to clients worldwide. Preferred Skills Previous work experience providing software or any other technical support by phone to clients based in USA/Canada. Desired Skills Knowledge of Agency Commissions structure and Insurance Industry of USA with a background as a trainer/coach. Education: A Bachelor's Degree in any stream Shift Hours: 12 PM to 9 PM IST / 2 Pm to 11 Pm, Weekends off, Fixed timings. WHAT’S IN IT FOR YOU? At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability Show more Show less

Requirements Description and Requirements This role, for our TL – IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems. Job Description: Sound Knowledge of Desktop engineering & Data center Operations Sound knowledge of managing service desk operations Monitor service delivery quality and assist in continuous improvements of delivery processes and quality. Excellent verbal and written communication skills Manage IT Asset portfolio with respect to daily operations, compliance and governance. Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets. Responsible for managing inward / outward of the IT assets within IT Store(s) MIS reporting / dashboards along with good analytical skills Understand BCP/DR concepts and testing methodology related to IT Infra Knowledge of ISO27001/ISO20000 processes and related documentation Designing SLA’s, Tracking and reviewing it with Vendors & ensuring SLA’s are met as required Stakeholder management and Customer Centricity Act as a SPOC for all internal & external audit and audit related requirements. Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable. Skills: Hands on exp. in creating process workflows and documentation Good presentation & analytical skills Good negotiation and convincing skills Excellent problem-solving skills and the ability to make informed decisions under pressure. Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. Eligibility Criteria: Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery. Must be a Graduate. (BE/B.Tech will be preferred). ITIL/ITSM certified Excellent communication skills Open for shifts About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Position Summary: This position is responsible for design and implementation of application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms such as enterprise search and document generation/workflow products such as Quadient , xPression , Documaker , WebSphere Application Server (WAS), and technologies from OpenText. While gaining and providing expertise on these key business platforms, the Engineer will identify opportunities for automation and cloud-enablement across other technologies within the Platform Engineering portfolio and developing cross-functional expertise . Job Responsibilities: Provide design and technical support to application developers and operations support staff when required. This includes promoting the use of best practices, ensuring standardization across applications and troubleshooting Design and implement complex integration solutions through collaboration with engineers and application teams across the global enterprise Promote and utilize automation to design and support configuration management, orchestration, and maintenance of the integration platforms using tools such as Perl, Python, and Unix shell Collaborate with senior engineers to understand emerging technologies and their effect on unit cost and service delivery as part of the evolution of the integration technology roadmap Investigate, recommend, implement, and maintain CCM solutions across multiple technologies Investigation of released fix packs, provide well documented instructions and script automation to operations for implementation in collaboration with Senior Engineers in support of platform currency Capacity reviews of current platform Participate in cross-departmental efforts Leads initiatives within the community of practice Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively. Education: Bachelor's degree in computer science, Information Systems, or related field. Experience: 7+ years of total experience in designing, developing, testing and deploying n-tier applications built on java, python, W ebSphere Application Server, Liberty, Apache Tomcat etc At least 4+ years of experience on Customer Communication Management (CCM) and Document Generation platforms such as Quadient , xPression , Documaker . Linux/Windows OS Apache / HIS IBM WebSphere Application Server, Liberty Quadient , xPression Ansible Shell scripting (Linux, Powershell ) Json/Yaml Ping, SiteMinder Monitoring & Observability (Elastic, AppD , Kibana) Troubleshooting Log & Performance Analysis OpenShift About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements Position Summary: The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM Middleware tools like MQ and ensure the platform stability and process improvement. Responsibilities include planning, support, and implementation of application platform infrastructure to include operational processes and procedures. Job Responsibilities: Handle MQ Admin BAU activities such as manage QMGRs & Objects/maintenance/patching/ configurations etc. Should have knowledge on SSL Certificate management, security vulnerabilities in MQ Scheduling and Monitoring MQ backups & performing housekeeping and daily health check Install & Configure IBM MQ Support Project for MQ upgrade or migrate to new version and apply Fixpack /Interim Fixpack , R efresh P ack/ I fix etc . Setting up new QMGRs and its object Investigate and Troubleshot issues in MQ Knowledge on Performance Tuning or optimizing of MQ Coordinate with Systems Administrators, UNIX, Network and DBAs, scheduling and implementing software patches & upgrades Support development/functional teams with performance tuning and troubleshooting issues & Co- ordinatr with IBM vendor Monitor and acknowledge Incidents/Change-Tickets/SRs/Problem-Tickets within SLA Working Knowledge on RCA's & SIP's & Automating tasks Provide Support for MQ DR activity Basic knowledge of shell scripting or Ansible to manage & create MQ admin related tasks for automation Good communication, written skills & interacting with Client & Stake holders Create knowledge base documents and SOPs for the Middleware support Handling Problem management calls and provide the RCA for the P1/P2 issues Good knowledge on IIB and/or APIC Basic knowledge on IBM-CP4I and/or OpenShift Container Platform (OCP). Education: Bachelor's degree in computer science, Information Systems, or related field Experience: 7+ years of total experience and at least 4+ years of experience in Middlware applications like MQ Admin BAU activities such as manage QMGRs & Objects/maintenance/patching/ configurations. Install & Configure IBM MQ Scheduling and Monitoring MQ backups & performing housekeeping and daily health check WebMethods WebSphere Message Broker (WMB) IBM Integration Bus (IIB) CP4I ACE MQ IBM API Connect v10 App Connect Professional (Cast Iron) Linux / AIX SDLC SSL Good to Have : Open Shift (Kubernettes) Ansible (Automation) Elastic Azure DevOps YAML/JSON Python and/or Powershell Agile SAFe for Teams DataPower About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Requirements Description and Requirements The incumbent will be required to be a part of “Billing Operations” function., responsible for processing various types of transactions in the assigned process and assist process FLM to maintain process health and SLAs. Process billing and remit related requests for various MetLife products like P&C, Hyatt, Disability, Dental, Term Life, Vision etc., across Small, Regional and National markets Follow up with required stakeholders for additional/ missing information or any other relevant task that is important for drawing closure on a case Ensure that the allocated inventory/ tasks are completed within recommended timelines and accuracy thresholds Build excellent business relationship with customer groups, peers and seniors Able to work as a natural team-player in the business functions Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution Responds promptly and calmly to changing events and situations Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education Professional with 1 - 3 years of work experience in Insurance industry preferably under Insurance Good knowledge of MS office - Excel, Word, PowerPoint, Microsoft teams, Outlook Email interpretation skill Excellent communication (Written & Verbal) and comprehension skills Ability to work various shifts within hours of operation. Flexibility is a must, as shift can/ will change to meet business needs. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less