Analyst, Tele Calling

Job Description

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Title - Senior Administrator Business Unit - Learning Economic Insights Group (LEIG) Location - Turbhe, Navi Mumbai Key Responsibilities Managing a tele-calling team of 10-12 resources and vendors. Driving audience acquisition for conferences, administering surveys, participants of training programmes, and generating nominations for corporate awards. Maintaining and owning the database of all registrations and attendees. Identifying new ways and sources of building data for subsequent calling. Managing payments invoice management with vendors. Identifying new vendors. Creating MIS dashboards a. Team performance b. Vendor Performance. Cost management planning. Ability to work on softwares hosting data to understanding execute activities such as data extraction, E-blasts, Digital invite creation. Managing ground level day-to-day activities. Be as hands-on as possible to understand challenges and help mitigate risk. Working closely inter BU (Projects and Sales teams) to conduct feasibility assessment of projects. Working with Intra BU (Legal, finance, TPC etc.) for managing day to day activities. Ensuring timely submission of performance MIS reports (team + vendor) to senior stakeholders. Key Requirements Educational Qualifications: MBA or equivalent with 8+years of relevant experience. Experience to manage tele-calling client servicing teams. Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment. Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills. Strong interpersonal skills with an inquisitive and creative nature. Process management and automation. Primary External Interactions: Clients and Vendors. Primary Internal Interactions: Internal team (Sales and Ops), Support Function. . .