ANALYST - O365 Exchange Online

Your future role

• Providing Level 2 support for Office 365 services like Exchange Online, SharePoint, Teams, and more
• Coordinating with UCC Level 3, Service Desk, and Local Support teams to ensure smooth operations
• Resolving incidents and service requests in a timely manner
• Driving efficiency by reducing the number of recurring incidents through service improvement initiatives
• Delivering technical knowledge sessions to empower Service Desk and Local Support teams
• Maintaining high-quality customer service by closely working with end users to understand and resolve their issues

• Graduated B.E or B.Tech
• 4-6 years of experience supporting Office 365, Exchange Online, Exchange on-premise, and other Office 365 services
• Strong proficiency with Microsoft Office 365, Licensing, Exchange Online, and Exchange On-premise
• Good knowledge of Anti-Spam, Exchange Online Protection (EOP), and PowerShell scripting
• Understanding of email archiving, Data Loss Protection (DLP), eDiscovery, retention policies, and litigation holds
• Familiarity with O365 Admin Center and its functionalities for troubleshooting and administration
• Basic knowledge of Active Directory, ADFS, Directory Synchronization, and Azure Active Directory
• Knowledge of additional Office 365 services like SharePoint, Teams, OneDrive, and Intune is a plus
• Strong oral and written communication skills
• Willingness to relocate to Bangalore and work in shifts

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for digital collaboration tools
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our **flexible and inclusive** working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards **senior technical or leadership roles**
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)