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ANALYST II, TECHNOLOGY OPERATIONS

ANALYST II, TECHNOLOGY OPERATIONS

Walmart

3 - 8 years

11 - 12 Lacs

chennai

Posted:1 month ago| Platform:

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Skills Required

cloud services issue resolution documentation root cause analysis technology operations performance improvement research operations incident management infrastructure compliance troubleshooting onboarding operational excellence communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Xmatters workflow integration with scalability, resiliency and performance
Assist Walmart Store/Distribution Center associate s in their day-to-day issues related to store functions.
Support through Call functioning for internal escalations.
Follow the SOP for troubleshooting and get resolutions for issues reported by Store operations team.
Must be able to do multitasking whenever needed.
Flexible in Shift & Support hours
Expert level understanding of incident management processes and procedures.
Calm under pressure when participating in major incident response.
Deep technical understanding of core infrastructure, cloud services, platforms and micro-services.
Ability to understand and capture key data from logs at an expert level.
Ability to understand traffics flows and key dependencies between services.
Ability to effectively triage be able to detect and determine symptom vs cause.
Detect and quantify impact.
Expert level troubleshooting skills using a diverse set of tools and methods
Analyse trends to pro-actively prevent incidents.
Focus on immediate restoration vs root cause.
Research and recommend alternative actions for incident resolution Develop procedures and documentation to support this.
Create and maintain procedural documentation.
Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
Absorb knowledge and understand complex distributed systems - ability to share and impart this knowledge into your peer group and beyond.
Build tools to improve visibility, pro-actively detect issues and restore system availability.
Develop automation and self-healing with DevOps, Engineering and SRE partners.
Strong focus on collecting and inferring metrics.
Clear communication skills.
Ability to contribute to multiple incidents at any given time.
Analyse systems and make recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
Scripting and software development to automate and help enhance existing solutions.
Experience owning, developing and evangelizing a product.
Ability to gather requirements and build solutions into a product.
Evangelize operational excellence

Additional responsibilities may include:

Actively provide data for and participate in root cause analysis.
Define CCC onboarding process and ensure they are adhered to when accepting new systems into service.
Share knowledge globally between CCC teams.
Analyse systems and make recommendations to prevent possible incidents.
Strive for continuous improvement and make recommendations based on CCC process.
Act as a technical focal point for the CCC team.
Transition observability projects in the command centre for better visibility.
Other duties and responsibilities as assigned.
Customer/Member Centered: Meet Internal and External Customer/Member Needs - Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.
Judgment: Demonstrate Professional Judgment - Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.
Execution and Results: Focus on Execution and Results - Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.
Planning and Improvement: Plan for and Improve Performance - Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices.
Influence and Communicate: Build Influence - Develops and presents logical, convincing reasons in support of ones perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding. Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner.
Ethics and Compliance: Model Ethics and Compliance - Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to enforce compliance with policies and procedures.
Adaptability: Adapt Professionally - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates and shares knowledge and skills to keep current in ones area of expertise. Embraces change and supports its implementation.
Build Relationships: Form Relationships - Builds trusting, collaborative relationships and alliances across functional and organizational boundaries. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Collaborates with people from diverse backgrounds, experiences, and functional areas to discover new perspectives

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ANALYST II, TECHNOLOGY OPERATIONS