Analyst

NOVARTIS

3 - 8 years

13 - 15 Lacs

hyderabad

Posted:17 hours ago| Platform:

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Skills Required

computer science networking staffing project management analytical standard operating procedures customer service analytics recruitment sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Create and deliver below Field Excellence reporting and insights as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
Designs, develop and/or maintains Alteryx based solutions that optimizes field excellence activities based on Country commercial excellence needs through varied variety of evolving infrastructure landscape. Findings of new visualizations tools is also possible.
Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
Crafts and maintains standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function.
Develops and maintains knowledge repositories that collects qualitative and quantitative data of field excellence related trends across Novartis operating markets, etc
Support team leaders in recruitment and on-boarding of new associates within the organization.
Participate and chip in various knowledge sharing sessions that enables growth and improves quality deliverables across the function.
Ensures outstanding communication with all partners including internal associates, and clients through regular updates with focus on accomplishments, important metrics, standard methodologies, staffing changes and key events.

Essential Requirements

Curiosity and strong analytical thinking, verbal and written communication skills and exposure to working in multi-functional/cultural environment.
Good communication and interpersonal skills. Conceptual, analytical tactical thinking, strategic thought process
Align with all internal functional operating procedures like time tracking, critical metric tracking and reporting, and other internal systems and processes
Comply to all Novartis operating procedures as per legal / IT / HR requirements
Ability to operate optimally in an international matrix environment.
Responsible for standard and ad-hoc extracts/reports across multiple primary and secondary data sources.
Establish and maintain positive relationships with key functional partner

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