Analyst, Lending Operations

As a Team Leader in Operations at Standard Chartered Bank, your role is crucial in leading a team of Operations Officers. Your responsibilities include recruiting, motivating, and coaching employees to achieve set goals. Your strong individual engagement with team members and effective delegation capabilities will ensure the development of subordinates. Additionally, you will be responsible for managing performance improvement plans of underperformers and controlling attrition within the team. Key Responsibilities: - Lead a team of Operations Officers by recruiting, motivating, and coaching employees - Engage with team members individually - Delegate tasks effectively to ensure subordinate development - Manage performance improvement plans for underperformers - Control attrition within the team - Identify opportunities for process improvements and remove bottlenecks - Assess process health through key metrics and redesign processes as needed - Re-engineer processes based on customer/stakeholder feedback - Implement best practices within the team and migrate them to other units - Collaborate with multiple teams to streamline end-to-end processes - Establish a performance culture around Risk Management - Proactively identify, assess, and mitigate risk issues - Ensure compliance with regulatory and business conduct standards - Lead the team to achieve the outcomes set out in the Bank's Conduct Principles - Embed the company's values and brand in the team - Perform other responsibilities assigned under Group policies and procedures Qualifications Required: - Graduate from any stream - 2-3 years of experience as a team leader in the operations section - Specialization in the unit being deployed is preferred About Standard Chartered: Standard Chartered is an international bank committed to making a positive impact for its clients, communities, and employees. The bank values diversity, inclusion, and continuous improvement. Standard Chartered offers core bank funding for retirement savings, medical and life insurance, flexible working options, proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven work environment. Join Standard Chartered in driving commerce and prosperity through diversity and living the valued behaviors every day.,