Analyst, L1 Support & Client Solutions, Control Management India

The Controls Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. As an Analyst within the Controls Management team, you will be responsible for enhancing control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firm-wide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office. Your responsibilities will include providing daily system support operations, monitoring support tools and mailbox for user tickets/issues, prioritizing and scheduling tickets, escalating tickets/issues to the L2/L3 teams as required, providing technology troubleshooting support on basic user issues and system issues such as data problems, resolving and closing user-related tickets assigned to Operate Support in a timely and complete manner, coordinating Access Administration and supporting Recertification for supported applications, being flexible to work rotational shifts (APAC, EMEA, and U.S.), and providing application testing/validation support on an as-needed basis. To qualify for this role, you should have 4+ years of relevant experience in a similar role, a solid understanding of risk management and control principles, excellent written and verbal communication abilities, a strong focus on delivering exceptional customer service, the ability to effectively communicate with both technical and business partners, strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results, as well as a high level of professionalism, self-motivation, and a strong sense of urgency.,