Resolve Tier 1 (simple) queries and transactions related to core HR processes
Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
Demonstrate good proficiency in HR processes and standard operating procedures
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
Managing & Coordinating queries on Case management tool
Managing employee benefits/leaves transactions
Ability to identify and escalate complex queries to appropriate owner
Managing Employee On boarding formalities
Maintaining Exit formalities

Sound like you

Strong teamwork interaction and orientation
Highly motivated, organized and methodical
Ability to work in a fast-paced environment with constant deadlines
Excellent Customer service skills using efficient processes
Proactive in achieving results and seeking improvements
Attention to detail and an ability to work towards tight deadlines
Result oriented with the ability to manage competing priorities and multiple stakeholders
Ability to adapt and drive change to derive efficiencies/productivity

To apply you need to be:

Demonstrating good understanding of core HR management practices, processes, procedures and policies
Strong in written and verbal communication skills
Have previous experience in a Workday HR environment (Preferred)
Knowledge of Case Management tool an added advantage
Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
Bachelor s/Master s degree in Human Resources or other related field
1-3 years of experience in HR or client services role preferred

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