Analyst, Global Delivery

What We'll Bring

What You'll Bring

• Deliver service excellence for Batch order fulfilment
• Perform pre-validations and engage with Customer engagement and Sales teams to understand the requirements and to address major anomalies that would impact quality.
• Produce good quality output within specified turnaround times to facilitate better credit decision-making by clients. Ensure any data related concerns are addressed before delivering to the customers.
• Validate batch fulfilment system setup and output- data extraction, cleansing & validation (using Ab-Initio on UNIX platform), based on requirements from the customer.
• Review and process work requests using internally developed tools to ensure all requirements are met.
• Ensure that good quality input data is processed to achieve a high match rate.
• Demonstrate good understanding of the business, domain and products.
• Identify where to improve efficiency and / or quality of processes.
• Adhere to documented processes and contribute to documentation reviews.
• Ensure queries and complaints are dealt with in a timely manner.
• Adherence to KPI metrics/ goals
  

Essential

• 0-2 years of Experience in Bachelor’s degree in engineering, operations research, or other equivalent field with a track record
• of academic excellence.
• A passion for service excellence.
• Strong attention to detail.
• Effective interpersonal and communication style with the ability to interact at multiple levels within and outside the organization.
• Ability to work independently and also effectively within a team environment.
• Ability to plan and organise workload with guidance.
• Ability to problem solve efficiently and effectively.
• Ability to multitask in a fast-paced environment.
• Good time management skills
• High level of familiarity with Microsoft Office tools.
• Willingness to work in US timings.
  

• Familiarity with credit bureau offerings
• Experience with programming and data manipulation languages (Ab Initio, Unix, SQL)
• Basic knowledge of Autosys or other scheduling tools
  

Impact You'll Make