Analyst - Digital Platform Support (Application Support)

Key Responsibilities

• Perform the daily activities and operations of application support team.
• Work with vendors for 3rd level support and TMF Internal integrated teams and L2 support.
• Support the applications used in Digital platform team and meet the requests response and resolution within specified timelines.
• Sets priorities for self to ensure task completion, coordination of work activities with peers and Manager.
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
• Follow ITIL processes along with TMFs best practices and guidelines.
• Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
• Attend internal and vendor facing meetings as and when needed.
• Contribute to Application support document library.
• Liaise with TMF Internal IT team in gathering required information around applications.
• Perform the daily activities of business, technical or operations of support teams
• Analyze, design, and improve our application support processes.
• Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.
• Flexible in working hours to support application users globally in rotational shifts.
• Utilize ITIL framework in day to day support activities.
• Understand clients need and priorities.
• Support and train new team members.

Key Requirements

• Excellent understanding of T-SQL programming.
• Excellent understanding of Microsoft SQL Server.
• Experience with SQL Server Reporting Services.
• Assistance on data analysis and related solutions
• Develop, implement, and optimize stored procedures and functions using T-SQL.
• Review and interpret ongoing business report requirements.
• Can analyze and provide the required data.
• Build appropriate and useful reporting deliverables.
• Analyze existing SQL queries for performance improvements.
• Develop procedures and scripts for data migration requests.
• Assist the team in gaining their knowledge on SQL queries.
• Sense of ownership and pride in your performance and its impact on company s success.
• Must have problem-solving skills

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• You ll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, you ll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives