Analyst Card Disputes

NLB Services

0 years

2 Lacs

noida ghaziabad new delhi

Posted:1 week ago| Platform:

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Skills Required

communication skills dispute management dispute resolution dispute settlement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Receive, review, and process credit/debit card dispute claims from customers
Identify transaction types (fraudulent vs non-fraudulent) and assign appropriate dispute codes
Investigate disputes in compliance with card network rules (e.g. Visa/Mastercard regulations)
Request and review supporting documents (charge slips, customer letters, etc.)
Perform chargebacks, representments, or write-offs as per SOP
Interact with internal teams or external parties to gather information
Maintain records and update dispute resolution systems accurately
Meet quality and turnaround time (TAT) targets

Required Skills & Qualifications:

Bachelors degree (any stream – Commerce/Finance preferred)
Strong attention to detail and problem-solving skills
Good communication skills (verbal & written)
Basic understanding of credit/debit card transactions
Proficient in MS Office (Excel, Outlook)
Willingness to work in shifts (especially if supporting US/UK clients)
Freshers welcome; training will be provided

Good to Have (Not Mandatory):

Basic knowledge of chargebacks, fraud, or payment processing
Prior internship or BPO experience in a banking/finance domain
Familiarity with dispute management systems (e.g., First Data, TSYS, FIS, etc.)

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