Analyst

AXA Global Business Services

0 - 3 years

1 - 3 Lacs

bengaluru

Posted:4 weeks ago| Platform:

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Skills Required

customer service communication skills customer support non voice process semi voice chat support customer management email process chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirement

Excellent communication skills with a strong command of language as this process requires interaction with UK Customers
Competence in engaging with members through live chat and voice calls effectively.
Strong problem-solving skills and the ability to handle member inquiries with empathy and professionalism.
Detail-oriented and capable of documenting member interactions accurately.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment. This team would require taking concurrent chats.
Strong problem-solving skills and the ability to empathize with members while providing effective solutions.
Ensure Strong problem-solving skills and the ability to handle member inquiries with empathy and professionalism.
Detail-oriented and capable of documenting member interactions accurately and ensure high CSAT Score from the survey sent out.
Knowledge of medical terminology
Typing Proficiency: 40-60 wpm.
Graduate / post-graduate degree

Education: Graduate (Candidates from MBA/MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. IT are NOT eligible)

Immediate Joiners only (0 to 15 days)

Work Location: Manyata Tech Park or Ecopolis, Yelahanka, Bangalore

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