AML /KYC escalation

2 - 4 years

3 - 6 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

1. Overview of Team Structure, Function, and Department Support to Airbnb

  • Triaging escalations to the correct team once received.
  • Actioning and resolving high-priority escalations requiring immediate assistance.

The Escalations Team functions as part of the Airbnb Capability Center and supports overall business operations by ensuring swift and accurate handling of escalated cases.

The agent handles customer escalations done to the Executive leadership team such as:

  • block on account,
  • payouts not received,
  • Account Verification not completed.
  • Host not able to update account information

2. Reason for Hiring and Onboarding Timelines


3. Ideal Candidate Background, Skills, and Attributes

  • Strong understanding of compliance and risk parameters associated with customer and host profiles.
  • Proven experience in customer escalation handling.
  • High attention to detail and analytical ability.
  • Problem-solving, adaptability, and resilience in a fast-paced environment.
  • Excellent communication and interpersonal skills.

4. Work Setup, Shifts, and Travel Requirements

5. Interview Process and Assessment Criteria

  • Round 1: Conducted by the Lead.
  • Round 2: Conducted by the Manager.

Assessment Criteria:

  • Compliance and escalation handling knowledge.
  • Problem-solving and strategic thinking.
  • Communication and stakeholder management skills.
  • Overall adaptability and analytical ability

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Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

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