AM Quality | International

Teleperformance (TP)

5 - 10 years

4 - 8 Lacs

thane

Posted:1 week ago| Platform:

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Skills Required

compliance bpo customer experience management quality management quality control customer service coaching auditing call center communication and interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Develop and implement quality control processes to ensure high standards of customer service.
Conduct regular audits and reviews to identify areas for improvement and provide coaching and feedback to team members.
Collaborate with other departments to resolve issues and improve overall performance.
Analyze data and metrics to identify trends and opportunities for improvement.
Implement corrective actions to address identified issues and concerns.
Ensure compliance with company policies and procedures.

Job Requirements

Minimum 5 years of experience in quality management, preferably in a BPO or call center environment.
Strong knowledge of quality control processes and customer service principles.
Excellent communication and interpersonal skills.
Ability to analyze data and metrics to identify trends and opportunities for improvement.
Strong problem-solving and decision-making skills.
Experience with auditing and reviewing processes to identify areas for improvement.

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