AM - Operations & logistics

ACME SERVICES PRIVATE LIMITED

1 - 2 years

2 - 5 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

operations management tat logistics warehouse 3pl team management logistics management warehouse operations customer service logistics operations rto marketing supply chain operations cost control procurement inventory management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for the post-order leg - WH, Marketplace, and Logistics.
Liaise with external stakeholders to enable process improvements.
Monitor marketplace orders from placement to delivery and improve efficiency.
Control leakages related to RTO, customer returns, and fraud.
Collaborate with the business finance team on cost control factors in operations.
Manage the performance of 3PL and internal logistics.
Lead/manage the team, ensuring team members meet their KRAs and providing assistance/training to achieve them.
Oversee operations processes, including vendor alignment, volume projections, and seasonality.
Demonstrate continuous initiative and provide recommendations for improving processes.
Ensure the procurement of JIT stocks comes within the committed TAT and inward takes place.
Collaborate with different teams to improve customer service quality and close operational gaps in warehouses and 3PLs.
Ensure the complete loop of customer returns, RTV to brands, and RTOs is closed.
Handle international order deliveries.
Manage the Marketplace operation team, post-shipped leg (pickup, connection, delivery, RTO, customer return, reconciliation).

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