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Job Type

Full Time

Job Description

Proactive Monitoring of all the alerts from the CS SYS age
Report Generation via eHealth
Scheduled maintenance activity (like shutdown / start-up of servers etc..)
Monitor batch jobs and restart activity if required
Monitor backup and restart activity if required
Monitor patch deployment / package release and do it manually if required
User Tasks Creation / Deletion / Change / Move IDs
Coordinate with various support groups/vendors for Datacenter Issues
Perform MIS Reporting / Maintain CMDB
Perform Incident Management for all Server related Incidents.
Perform IMAC Activities / Housekeeping tasks on the server
Perform releases after the change is raised and approved
Resolve all incidents vis self or the support of L2 Resource
Own the responsibility for Availability of the Systems & Applications.
Trend Analysis
Problem Identification , Root Cause Analysis , Recommend Changes
Proactive recommendations based on best practices
Prepare Monthly system health MIS and review with L2 & Operation Manager (OM).
Ensure Compliance and Update Standard Operating Procedures.

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