Airport Ground Staff

Job Overview

Airport ground staff are responsible for ensuring the smooth and efficient operations at the airport, including assisting passengers, managing baggage, coordinating with flight crews, and maintaining safety and customer service standards.

Key Responsibilities

• Greet and assist passengers at check-in counters and boarding gates
  
• Handle passenger inquiries and provide flight information
  
• Ensure proper and timely handling of baggage and cargo
  
• Assist passengers with special needs, such as elderly travelers or persons with disabilities
  
• Perform boarding procedures, including checking tickets and IDs
  
• Coordinate with flight crews, baggage handlers, and airport security
  
• Monitor and maintain cleanliness and safety standards in terminals
  
• Resolve complaints or escalate issues to supervisors when necessary
  
• Assist in emergency procedures or irregular operations (delays, cancellations, etc.)
  

Qualifications & Skills

• High school diploma or equivalent.
  
• Strong communication and interpersonal skills
  
• Ability to work in shifts, weekends, and holidays
  
• Basic computer proficiency
  
• Calm under pressure with good problem-solving abilities
  
• Professional appearance and customer-focused attitude
  
• Physical ability to stand for long periods and lift luggage (for some roles)
  

Preferred Experience

• Prior experience in customer service or aviation-related roles
  
• Multilingual abilities are a plus (especially local and international languages)
  
• Knowledge of airline systems (e.g., Sabre, Amadeus) is advantageous
  

Work Conditions

• Fast-paced and physically active environment
  
• May require standing, walking, or lifting heavy luggage
  
• Exposure to varying weather conditions (for ramp agents)
  
• Shift work, including nights and weekends
  

Employee Benefits

• Competitive salary & overtime pay

• Travel perks

  (discounted or free flights for employees and family)

• Medical, dental & vision insurance

• Paid time off

  (vacation, sick leave, public holidays)

• Uniform and grooming allowance

• Training and career development opportunities

• Employee assistance programs

  (mental health, legal, or financial support)

• Performance bonuses / Incentives