Checking passengers in for flights
Re-routing or re-booking passengers whose flights have been cancelled or delayedAssisting disabled passengers or those travelling with young childrenGiving passengers up-to-date information on flightsAssisting passengers with all inquiries, including lost or delayed baggageAssisting staff in carrying out security checks as and when the situation arisesDelivering high levels of customer service to passengers and those travelling through the airportOutside the airport terminal:Handling all the loading and unloading of passenger bags from the aircraftHelping direct passengers onto and off the aircraftIdeal ProfileYou have at least 1 year experience within a Admin Assistant or Receptionist role, ideally within the Aviation, Transport & Logistics industry.You are organised and have good interpersonal skills.You have good computer skills (MS Word, Excel, Power point).You are service-oriented with excellent interpersonal skills.You have good communication skills and are comfortable with handling phone calls in a positive and professional manner.

Desired Skills and Experience

Minimum 1-2 years of experience in customer service or support roles, preferably in tech or app-based businesses.Strong communication skills in English and Hindi (additional regional languages are a plus).Patience, empathy, and a problem-solving attitude.Ability to work in a fast-paced environment and handle multiple queries efficiently.Basic technical knowledge of mobile apps and social platforms is preferred.Familiarity with CRM tools and customer support software is an advantage.Flexible to work in shifts as per business needs.

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Airport Ground Staff (CSA)