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Air Freight Customer Service - Export & Import

3 - 6 years

3 - 7 Lacs

Mumbai Maharashtra India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Ms-excel CANs HCL Operational Air Freight

Work Mode

On-site

Job Type

Full Time

Job Description

Key responsibilities

  • Communication with Finance team related to the customer payment/ Vendor payment as well as Outstandings Communication with Sales team regarding new enquiries, customer details, negotiations with pricing etc.
  • Communication with Branches regarding any new shipments, helping them with the agent details, helping them in operations.
  • Communication with HCL for sending final pre-alerts, shipment arrival and DO releasing.
  • Communication with local customers informing them about their shipment status and arrivals, sending CANs Invoice copy, etc.
  • Communication with outsourced clearing agents for custom clearance both inbound and outbound clearance, arranging necessary documents for clearance etc.
  • Communication with O/s agents about shipments status, departure and timely arrival, asking them to send their invoice

Desired Candidate s Profile Skills

  • Operational Knowledge of Air Export Import process. Good rapport with airlines airport authorities.
  • Good communication skill both verbal and written English. Knowledge of Incoterms.
  • Ability to work independently and use own initiative Market knowledge Freight Forwarding knowledge, especially within Air Freight Should have negotiation skillsGood software skills (Ms-excel)

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