AI Product Lead

The Impact: Are you ready to elevate your career as a leader in AI Products? The Platform & Tools team is looking for a forward-thinking professional who can drive AI innovation and lead product and engineering efforts on a global scale. You will play a pivotal role in shaping the future of service delivery through AI advancements.

Whats in it for you: As an AI Product Lead, you'll be at the forefront of AI advancements, leading initiatives that leverage cutting-edge technologies. You will gain substantial experience in engineering leadership while contributing to transformative initiatives that redefine service delivery.

Core Responsibilities:

The AI Product Lead will be responsible for driving the Strategy, development and implementation of innovative AI solutions, ensuring alignment with business objectives and customer needs.

Product Leadership & Strategy

• Establish and take ownership of the product vision, strategy, and roadmap for Service Enablement products, ensuring they align with both organizational objectives and customer requirements.
• Lead cross-functional teams to develop and deliver products that are impactful and scalable, effectively addressing market demands.
• Continuously evaluate and adapt the product strategy to remain responsive to changing market conditions and customer feedback

Discovery & Value Mapping

• Collaborate with customers to gain insights into their business challenges, workflows, and objectives.
• Identify opportunities for AI (e.g., copilots, automation, predictive analytics, personalization) to deliver tangible value.
• Assess and calculate the ROI and time-to-value for AI features or solutions.

Solution Design & Architecture

• Develop comprehensive AI solutions that encompass all stages from data sourcing to model selection, integration, and user experience.
• Collaborate with product teams, engineering, and partners to assess and establish technical feasibility.
• Construct reference architectures, proofs of concept (POCs), and demonstration environments, with a particular emphasis on platforms such as Moveworks and Aisera.
• Drive packaging, and go-to-market strategy based on customer insights and market trends.

AI and Emerging Technology Integration

• Assess and incorporate advanced AI capabilities, such as large language models (LLMs), autonomous agents, machine learning workflows, and AI-based decision-making frameworks.
• Partner with AI/ML research and engineering teams to create innovative features that enhance service delivery and support models.
• Stay updated on trends in AI and productivity platforms to apply relevant technologies.

Technical Enablement

• Conduct interactive workshops, pilot programs, and proof-of-value (POV) projects with customers to showcase AI capabilities and collect valuable feedback.
• Oversee the integration of AI APIs, models, and platforms into current systems to guarantee a smooth user experience.

Customer & Market Insight

• Develop an understanding of user personas and pain points to drive effective product design.
• Conduct market research and competitive analysis to ensure product differentiation.
• Analyse product usage data and customer feedback to optimize features and outcomes.
• Capture learnings from customer deployments and feed insights back to product teams for roadmap alignment.

Qualifications:

• Over 7 years of experience in leading AI engineering or related roles, with a proven track record of success in product development.
• Strong understanding of AI/ML concepts, including supervised learning, natural language processing (NLP), large language models (LLMs), and recommendation systems.
• Experienced in leading AI product development and engineering teams, with a hands-on approach to proofs of concept (POCs) and technical implementations.
• Strong understanding of AI technologies, including generative AI and intelligent workflow systems.
• Expertise in identifying AI use cases: Ability to assess a wide range of AI applications and develop feasible solutions that deliver measurable impact.
• Proven ability to single-handedly execute proof of concepts and proof of value projects, demonstrating potential AI solutions to the organization.
• Customer-focused mindset with a history of delivering impactful AI solutions.
• Experience working with platforms like Moveworks and Aisera is highly desirable.
• Proven experience working in agile environments with cross-functional teams.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelors or Masters degree in Computer Science, Engineering, or a related field.
• Willingness to work flexible hours to meet business needs.
• Knowledge of AI products available in the market, with the ability to conduct comparative analysis to evaluate ROI and support informed decision-making.

Preferred Qualifications:

• Familiarity with industry-standard technologies, including OpenAI, LangChain, AutoGPT, and platforms like Moveworks and Aisera for AI application development
• Capability to establish benchmarks for current systems and measure the success of AI solutions rolled out, informing decision-making and strategy.