7 - 12 years

5 - 9 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

The Team: The Service Enablement team is dedicated to delivering innovative AI-driven solutions that enhance service delivery across the organization. This involves the design, development, and implementation of AI technologies that align with business needs and improve user experiences. The team is committed to providing training and support, gathering feedback for continuous improvement, and optimizing processes for maximum efficiency.

The Impact: Are you ready to elevate your career as a leader in AI Products? The Platform & Tools team is looking for a forward-thinking professional who can drive AI innovation and lead product and engineering efforts on a global scale. You will play a pivotal role in shaping the future of service delivery through AI advancements.

Whats in it for you: As an AI Product Lead, you'll be at the forefront of AI advancements, leading initiatives that leverage cutting-edge technologies. You will gain substantial experience in engineering leadership while contributing to transformative initiatives that redefine service delivery.

Core Responsibilities:

The AI Product Lead will be responsible for driving the Strategy, development and implementation of innovative AI solutions, ensuring alignment with business objectives and customer needs.

Product Leadership & Strategy

  • Establish and take ownership of the product vision, strategy, and roadmap for Service Enablement products, ensuring they align with both organizational objectives and customer requirements.
  • Lead cross-functional teams to develop and deliver products that are impactful and scalable, effectively addressing market demands.
  • Continuously evaluate and adapt the product strategy to remain responsive to changing market conditions and customer feedback

Discovery & Value Mapping

  • Collaborate with customers to gain insights into their business challenges, workflows, and objectives.
  • Identify opportunities for AI (e.g., copilots, automation, predictive analytics, personalization) to deliver tangible value.
  • Assess and calculate the ROI and time-to-value for AI features or solutions.

Solution Design & Architecture

  • Develop comprehensive AI solutions that encompass all stages from data sourcing to model selection, integration, and user experience.
  • Collaborate with product teams, engineering, and partners to assess and establish technical feasibility.
  • Construct reference architectures, proofs of concept (POCs), and demonstration environments, with a particular emphasis on platforms such as Moveworks and Aisera.
  • Drive packaging, and go-to-market strategy based on customer insights and market trends.

AI and Emerging Technology Integration

  • Assess and incorporate advanced AI capabilities, such as large language models (LLMs), autonomous agents, machine learning workflows, and AI-based decision-making frameworks.
  • Partner with AI/ML research and engineering teams to create innovative features that enhance service delivery and support models.
  • Stay updated on trends in AI and productivity platforms to apply relevant technologies.

Technical Enablement

  • Conduct interactive workshops, pilot programs, and proof-of-value (POV) projects with customers to showcase AI capabilities and collect valuable feedback.
  • Oversee the integration of AI APIs, models, and platforms into current systems to guarantee a smooth user experience.

Customer & Market Insight

  • Develop an understanding of user personas and pain points to drive effective product design.
  • Conduct market research and competitive analysis to ensure product differentiation.
  • Analyse product usage data and customer feedback to optimize features and outcomes.
  • Capture learnings from customer deployments and feed insights back to product teams for roadmap alignment.

Qualifications:

  • Over 7 years of experience in leading AI engineering or related roles, with a proven track record of success in product development.
  • Strong understanding of AI/ML concepts, including supervised learning, natural language processing (NLP), large language models (LLMs), and recommendation systems.
  • Experienced in leading AI product development and engineering teams, with a hands-on approach to proofs of concept (POCs) and technical implementations.
  • Strong understanding of AI technologies, including generative AI and intelligent workflow systems.
  • Expertise in identifying AI use cases: Ability to assess a wide range of AI applications and develop feasible solutions that deliver measurable impact.
  • Proven ability to single-handedly execute proof of concepts and proof of value projects, demonstrating potential AI solutions to the organization.
  • Customer-focused mindset with a history of delivering impactful AI solutions.
  • Experience working with platforms like Moveworks and Aisera is highly desirable.
  • Proven experience working in agile environments with cross-functional teams.
  • Excellent leadership, communication, and stakeholder management skills.
  • Bachelors or Masters degree in Computer Science, Engineering, or a related field.
  • Willingness to work flexible hours to meet business needs.
  • Knowledge of AI products available in the market, with the ability to conduct comparative analysis to evaluate ROI and support informed decision-making.

Preferred Qualifications:

  • Familiarity with industry-standard technologies, including OpenAI, LangChain, AutoGPT, and platforms like Moveworks and Aisera for AI application development
  • Capability to establish benchmarks for current systems and measure the success of AI solutions rolled out, informing decision-making and strategy.

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