We are seeking a leader to drive the AI initiatives for the Fusion ERP pillar within our Customer Success Services (CSS) organization. This high-impact role will also provide strategic leadership to our JAPAC region, ensuring the growth, satisfaction, and long-term success of our customers.
Key Responsibilities:
- Driving AI Innovation for CSS
Lead the development and execution of a comprehensive AI strategy for the Customer Success Services (CSS) organization.
Spearhead AI adoption across the ERP competency and related functions, aligning AI capabilities with customer needs and market demands.Collaborate closely with cross-functional teams, including product, engineering, and delivery, to accelerate the deployment of AI-driven solutions.
- Strengthening JAPAC Customer Satisfaction
Deliver exceptional leadership and service excellence for our customers in the JAPAC region, ensuring seamless AI integration and value realization.
Build long-term relationships with key customers and stakeholders, driving their transformation journey with innovative AI solutions.
- Business Growth & Regional Development of JAPAC
Own the business growth strategy for the JAPAC region, driving expansion, revenue generation, and long-term customer retention.
Identify and leverage emerging trends to position Oracle as the AI leader in the Fusion ERP market across JAPAC.
- Escalation Management & Resolution
Act as the escalation point for complex AI-related issues, ensuring timely and effective resolution.Proactively address customer challenges, driving solutions that enhance customer satisfaction and loyalty.Career Level - M4
Responsibilities
The responsibilities of the
AI Leader for Fusion ERP Pillar, Customer Success Services (CSS)
role would be comprehensive and strategic, encompassing multiple aspects of driving AI adoption and customer success across the JAPAC region.
- AI Strategy & Innovation Leadership
- Develop and Drive AI Strategy
- Promote AI Adoption
- Collaboration Across Functions
- Strengthen JAPAC Customer Satisfaction
- Customer Success Management
- Tailored AI Solutions
- Customer Feedback & Advocacy
- Business Growth & Regional Development of JAPAC
- business development
- revenue expansion
- customer satisfaction
- Escalation Management
- Team development
- Partnership and stakeholder management
Qualifications
Career Level - M3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
