AI Business Solution Lead

We are looking for an experienced AI Business Solution Lead to drive impactful operational improvements for our clients through a combination of Lean and Systems Thinking, Business Transformation, Performance Optimisation, AI/ML, Cognitive and Data Science techniques, and Process Intelligence (Celonis). This role is pivotal in helping our clients across multiple sectors (Utilities, Retail, CPG, Energy, Telecom, BFSI, Pharmaceutical & Lifesciences, and Government) achieve sustainable, data-driven operational excellence.

Job Responsibilities:

• Lead Celonis projects and programs to improve operational performance and build sustainable AI-driven capabilities.
• Assist clients in formulating and executing digitisation, automation, and AI strategies aligned with broader digital transformation goals.
• Design and deploy enterprise solutions integrating Process Intelligence (Celonis), Automation, Machine Learning, Deep Learning, Virtual Assistants, and Cognitive Services.
• Enable clients to shift their management practices and promote digital adoption across operations.
• Support GTM and business development activities by understanding client strategy and identifying innovation opportunities.
• Coach and mentor junior team members and contribute to consulting leadership and business growth.

Skills & Experience (Essential):

• 10-15 years of experience, with at least 5 years in business-facing roles delivering complex solutions involving Celonis, Intelligent Automation, and AI.
• Proven background in transformation programme delivery within consulting-led environments.
• Experience in process diagnostics, baselining improvement opportunities, and quantifying benefits cases using data-driven methods.
• Strong understanding of Lean, Six Sigma, and Systems Thinking methodologies.
• Proficient in data collection, analysis, and visualisation techniques.
• Hands-on experience in Python and familiarity with other programming languages.
• Knowledge of commercial and open-source AI/ML frameworks related to NLP, Vision, or similar domains.
• Bachelor's Degree in Engineering, Mathematics, Statistics, or Computer Science.
• Strong communication skills and the ability to present complex technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks independently in a fast-paced environment.

Capabilities:

• Strategic Thinking: Ability to conceive effective strategies aligned with vertical growth objectives.
• Analytical and Problem-Solving: Skilled in analysing complex issues and proposing effective, implementable solutions.
• Leadership: Experience in managing change, client relationships, and motivating teams to deliver measurable outcomes.
• Thought Leadership: Comfortable engaging with industry leaders, analysts, and contributing to public thought leadership through publications and speaking engagements.
• Delivery Expertise: Proven success in managing transformation projects with distributed, multi-shore consulting teams.