AGM - Quality Assurance

Job Description

Duties & Responsibilities : Lead factory quality team and work cross-functionally to ensure that all products meet company standards and regulatory requirements. Oversee the implementation, maintenance, and improvement of the Quality & Food Safety Management System and other relevant food safety standards. Lead internal and external audits to ensure compliance with industry standards and regulatory requirements. Lead food safety risk assessments and develop corrective action plans in response to non-conformances or audit findings. Oversee the inspection and testing of raw materials and packaging materials supplies upon receipt to ensure they meet specifications. Oversee the daily operations of the QC lab, ensuring timely and accurate testing of raw materials, in-process samples, and finished products. Implement and oversee real-time quality control checks at various stages of the production process to ensure products meet predefined quality standards. Utilize data-driven approaches such as SPC, Six Sigma, or Lean methodologies to drive improvements in quality performance. Implement quality control charts and visual management tools to monitor process performance and highlight any variations in real-time. Lead root cause investigations and collaborate with operation teams to resolve in-process quality issues promptly. Lead the integration of digital tools and platforms to streamline quality management processes, including document control, audit management, CAPA (Corrective and Preventive Actions), and compliance tracking. Develop and maintain digital dashboards for real-time monitoring of key quality metrics (KPIs), enabling quick decision-making and transparent communication across the organization. Foster a strong quality-first mind set across all levels of the organization, emphasizing the importance of food safety and quality in every task. Develop and implement training programs aimed at increasing awareness of food safety, quality standards, and regulatory compliance among all employees. Create opportunities for employees at all levels to participate in quality initiatives, such as quality circles, Kaizen events, and suggestion programs. Address customer complaints related to product quality and implement solutions to prevent recurrence.