AGM- Operations Manager – Convergence, Commerce & Payments

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Context for the new role

One of the strategic focus for VIL is to expand its digital footprint and find ways to monetize it as well. The three key pillars of this plan are to keep evolving and driving the Convergence, Commerce and Payments agendas. i.e. we collaborate with different partners and aggregators to sell their products & services through our digital channels to be able to monetize the digital traffic on our assets. This will involve both, selling partner products / services as-is as well as customised or white-labelled products.

While we have gone live with the Vi Shop in Jan’24, Utility payments in Nov’23 and Vi One in July’23 and have seen initial outcomes from each of these propositions. We will now pivot and start to build our play around each of these i.e.

• Launch Physical products in allied categories like Mobile phones, hearables, wearables etc. and the whole ONDC catalogue
• Vi One – launch Postpaid Vi One and create sales structure to drive Vi One Prepaid. On-board new regional broadband partners and keep the focus on the Homes business
• Scale utility payments by launching best in class features offered by NPCI and be competitive in our offering and customer comms.
• OTT Bundling – Revisit existing OTT bundles and look at new opportunity of scaling and expanding OTT & other non-telco propositions bundled with the Telco packs and plans

Job purpose

To support the Product & GTM Leads in each of these categories:

Client on-boarding and Account management:

Project Management & Implementation:

MIS & Finance

Key Result Areas/Accountabilities

• Account Management: Onboard partners on VIL finance & tech systems, drive contract finalization & signing
• Revenue reporting: Manage revenue reporting, manage & validate invoices, payouts and reconciliation with partners. Process ownership with internal finance / SCM
• Track project management plan for all ongoing projects across categories, present projects implementation of dashboards to the Partnerships lead to facilitate business review & course correction
• Support in the GTM execution

Key Performance Indicators

• Smooth partner on-boarding
• Right invoicing & timely payouts
• Timely Project Implementation
• Partner Satisfaction

Core Competencies, Knowledge, Experience

Operations Expertise, Analytical, Team Work, Persuasive, Industry/market knowledge, Nimble, Broad Perspective, demonstrated ability to cultivate strong relationships with external partners, Motivated self-starter who thrives in unstructured environments

Adequate experience in Sales & Marketing Operations in telecom, FMCG, eCommerce

Must have technical / professional qualifications

Post-Graduate

Years of Experience

Minimum 8 to 10 years

Team Size

Individual contributor

Business Size

INR 1000 Cr+ top line