AGM - Operations

Key Responsibilities

• Ensure uninterrupted functioning of all school facilities (classrooms, labs, libraries, playgrounds, utilities).
• Oversee preventive and corrective maintenance of buildings, electrical systems, plumbing, RO systems, AC units, and campus equipment.
• Manage housekeeping, sanitation, landscaping, and waste disposal services.
• Monitor vendor performance and enforce service-level agreements.
• Plan and execute infrastructure upgrades, renovations, and campus expansions.

• Lead infrastructure and development projects from concept to completion.
• Coordinate with architects, contractors, and consultants to meet timelines and quality standards.
• Manage project budgets, capacity planning, and space utilization.
• Execute internal projects, mini-projects, and retrofit works efficiently.

• Implement and monitor safety protocols for students, staff, and visitors.
• Oversee fire safety systems, emergency response plans, and conduct regular drills.
• Ensure compliance with statutory regulations related to fire, health, sanitation, transport, and building codes.
• Liaise with security agencies and conduct periodic safety audits and risk assessments.

• Supervise administrative staff and ensure smooth campus operations.
• Manage procurement, vendor selection, contracts, and inventory control.
• Oversee parent-facing operational services and ensure service excellence.
• Prepare and manage operational budgets, including cost negotiations.

• Oversee school transport operations including routing, GPS tracking, and driver management.
• Ensure compliance with government transport guidelines and safety protocols.
• Monitor vehicle maintenance, fuel usage, and discipline standards.
• Address parent queries related to transportation.

• Manage cafeteria operations ensuring food quality, hygiene, and safety compliance.
• Adhere to FSSAI norms and monitor menu planning and dietary requirements.
• Conduct regular audits for kitchen hygiene, storage, and waste control.

• Handle approvals, permits, and compliance with education, municipal, police, fire, health, and transport authorities.
• Manage documentation for licenses, renewals, building permits, and safety certifications.
• Coordinate leasing agreements and ensure legal compliance for land/building usage.
• Maintain updated statutory records and compliance documentation.

• Collaborate with Principal, Academic, Admissions, Marketing, HR, Finance, and IT teams.
• Address operational concerns of students, parents, and staff promptly.
• Present operational reports to management and support educational trips and excursions.

• Prepare annual operational budgets and monitor expenses.
• Optimize costs without compromising safety and quality.
• Negotiate vendor contracts and explore revenue-generating initiatives (uniforms, textbooks, resources).
• Oversee inventory management for classrooms, furniture, stationery, and essential supplies.

• Education: Bachelor s degree in Facilities Management, Operations, Engineering, or related field (Master s preferred).
• Experience: 8 12 years in facilities and operations management, preferably in an educational institution.

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

• Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
• Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
• Resilience. Can deal with setbacks and challenges calmly and effectively.
• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
• Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
• Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation .
• Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
• Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises , prioritises and balances resources to achieve the desired outcome.
• Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours , attitudes and practices across cultures that supports all children and adults to learn and work effectively.