AGM - Demand & Solution Management

Role

TL – IP Service Operations

Job Level/ Designation

AGM

Function / Department

COG /Transport Operations/VIBS & CLS Operations

Location

Corporate - Mumbai

Job Purpose

• To drive and evolve Vodafone Idea’s India’s IP/MPLS based pan India transport network (spanning across 23 circle) operationalization of network element growth, encompassing 3500+ CEN network elements, 1100 odd upcoming IP/MPLS transport network elements being planned for expansion, 150,000+ mobility and other captive customers connectivity, 100G MPLS backbone.
• TOP50 customer performance focus and dedicated action for the performance improvement
• Responsible for the overall cluster performance of the network services availability by way of effective fault management by minimizing the adverse impacts of incidents and problems on the customer business caused by errors or by any other means.
• Performance Management – network level SLAs- availability, latency, packet loss, jitter performance analysis, improvement plan preparation, implementation of recommendations, network audits and implementation of recommendations, network change management
• Ensure periodic network audits, drive implementation of recommendations for network & service quality improvement, provide implementation support to NOC team and stake holders.
• Ensured and adhere 100% compliance, CEN network and service with Telecom Network Security Compliance Audit.
• Working on Fault trend analysis data & fixing the gaps in the network to achieve the SLA.
• Service fault management with correct RFO/RCA analysis, proper solution, corrective action plan and Implementation.

Key Result Areas/Accountabilities

• TOP50 customer performance management
• Enterprise Service Optimization in National FLDS & CEN across circles, maintain and improve KPIs of customer performance against defined benchmark and Continuous improvement plan recommendation and implementation.
• Network audits and network improvement plan preparation and implementation.
• Security Compliance in transmission network as per DOT guidelines & Vodafone Idea security standards.
• Working on Fault trend analysis data & fixing the gaps in the network to achieve the SLA’s

Vendor SLA management, Timely TAC case closure

Core Competencies, Knowledge, Experience

• 5-6 Years of Experience in Domain (Telecom/IT/OEM ) with 1-2 experience in handling Large Scale Telecom Network Domain in SDWAN operations
• Thorough knowledge on National and Circle level IP network like National IP Core & Access layer and end to end service assurance and fulfilment.
• Quality Management - KPIs, Benchmarking and Optimization in the SDWAN domain, Service Level SLA, analysis, recommendation and implementation.

Experience in managing multi service & multivendor network.

Must have technical / professional qualifications

• BE in Electronics & Telecommunication/IT
• Industry Certification – ITIL/CCNA/ CCNP