2 - 5 years
5 - 9 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Business/ Financials (Only Relevant roles)
Planning & Strategy
oResponsible of handling entire collection agencies operation
oOnboarding of new agencies as per area portfolio in delinquency
oPlanning of allocation and proper distribution of portfolio with strong execution
oEnsure the recovery targets are met across all buckets.
oDriving collections of interest, bounce charges & other charges
oMaintaining of account wise strong feedback mechanism
oDrive collection strategy as per the portfolio and area understanding.
oDriving settlements & repossession of vehicles as per targets.
Budgeting
oTo work on increasing the productivity
oNeed to work on cost to recovery ratio and ensure cost low at anytime
Manpower Planning & Sales Planning
oProper manpower planning as per portfolio in the given area
oPlan agency/team wise targets to achieve the monthly targets
Core Function Areas of Responsibility(AORs)
oEnsure proper allocation for agency teams and drive for productivity
oEnsure regular field visits along with the agency teams for better control
oProvide all necessary legal action support to agency to perform better
oEnsure collection software utilization if any at the fullest extent
Customer (Both Internal & External)
Customer centric AORs
oRegular contacts with customers on daily basis and also ensure skip tracing for prevention of loss
oEnsure and maintain fair collection practice from agency staffs
Stakeholders interactions
oCoordination with IT, Business, credit, vigilance, operations and collection back end teams
Internal Process
Compliance to SLA/Policies/Processes
oResponsible and adhere to onboarding process as defined by the company
oPeriodic agency review and submit the report to seniors
Ujjivan Small Finance Bank
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