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RLE INTERNATIONAL
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Aftersales Field Quality/Customer Quality/Product Quality

Aftersales Field Quality/Customer Quality/Product Quality

RLE INTERNATIONAL

5 - 8 years

4 - 7 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

passenger car Aftersales Warranty Field Quality Product Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for 5-8 Years Aftersales for Chennai Location. Key Tasks All India - Build excellent working relationship with all major stakeholders. - Respect work standards and contribute to continual improvement of Product quality - Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues. - Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets. - In depth investigation of safety issue, with speed and according to the rules. - Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis - Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market - Facilitate Crisis meeting to alert the management in case of safety, media or legal risks. - Conduct weekly regular rituals with key stakeholders / regions on common topics. - Monitor and report on Key Performance Indicators (KPIs) to prevent occurrence of non-conformity relating to Product, Processes and System. Tools used - MS Excel - Power point - Outlook - 7QC tools - 8D - Root cause analysis techniques Output - Failure data analysis - Improving the Product Quality by controlling 3MIS & 12MIS failure trend KPI - DID-Safety detection lead time to answer by Control Tower for confirmation - CIR-Safety coverage rate of issues enriched to a Technical Event - Reactivity time of pre-analysis of CIR-S/DID-S - All of the above for all type of DID (Incident, Breakdown) Experience 5-7years with B.Tech/B.E. Mechanical/Automobile

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Aftersales Field Quality/Customer Quality/Product Quality