After Sales & Technical Support Specialist (Trichy, INDIA Based)

VDA Telkonet

2 - 6 years

4 - 8 Lacs

Tiruchirapalli

Posted:1 week ago| Platform:

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Skills Required

Spare parts Sales Helpdesk Customer satisfaction Corporate Electronics Management Technical support Sales support CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

After Sales & Technical Support Specialist (Trichy, INDIA Based)

Business units

Customer services

Locations

India/Trichy

We are looking for a

Technical Support Specialist

, based in Trichy, INDIA, to join our

After Sales & Technical Support Department.

The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, both during standard business hours and in on-call rotation.

Main responsibilities include:

Providing remote technical support in case of product malfunctions reported by customers, and coordinating with authorized service centers for on-site interventions when necessary
Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts
Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts
Accurately updating the CRM system with records of technical support interactions

On-call availability:

The role requires
on-call availability two weeks per month
, on a rotational basis with the rest of the technical team
On-call duty is
remote
and covers the period
after standard working hours until 12:00 AM (local time)
This ensures the quality and responsiveness of remote technical support outside of regular working hours

Required skills and qualifications:

Technical diploma or university degree in Electronics or a related field
Good command of English, both written and spoken
Strong problem-solving skills
Customer-oriented mindset with excellent communication skills
Prior experience in a technical support role within a corporate environment is considered a plus

We offer opportunities for professional growth within a dynamic and fast-growing organization.

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