Develop and maintain high-quality technical manuals, user guides, and system documentation in electronic formats for both print and digital platforms. Create detailed and accurate technical drawings including layout schematics, wiring diagrams, control schematics, and block diagrams for GRMS (Guest Room Management Systems) and EMS (Energy Management Systems) projects. Collaborate with the Global Solution Proposition team to transform technical content into clear, structured, and visually appealing documentation that meets customer and project requirements. Support mock-up room projects with complete sets of layout and wiring schematics based on customer needs and project specifications. Participate in coordination meetings with project managers and provide clear explanations of technical designs and wiring layouts. Maintain organized records of all technical documents, drawings, and ongoing updates for new and existing projects. Assist in the creation of content for presentations, technical brochures, digital campaigns, and other customer-facing materials that explain system functionality and value. Contribute to the evolution of our content strategy by integrating digital formats (interactive PDFs, web-ready visuals, animated diagrams, etc.) into documentation and marketing deliverables.
After Sales & Technical Support Specialist (Trichy, INDIA Based) Business units Customer services Locations India/Trichy We are looking for a Technical Support Specialist , based in Trichy, INDIA, to join our After Sales & Technical Support Department. The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, both during standard business hours and in on-call rotation. Main responsibilities include: Providing remote technical support in case of product malfunctions reported by customers, and coordinating with authorized service centers for on-site interventions when necessary Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts Accurately updating the CRM system with records of technical support interactions On-call availability: The role requires on-call availability two weeks per month , on a rotational basis with the rest of the technical team On-call duty is remote and covers the period after standard working hours until 12:00 AM (local time) This ensures the quality and responsiveness of remote technical support outside of regular working hours Required skills and qualifications: Technical diploma or university degree in Electronics or a related field Good command of English, both written and spoken Strong problem-solving skills Customer-oriented mindset with excellent communication skills Prior experience in a technical support role within a corporate environment is considered a plus We offer opportunities for professional growth within a dynamic and fast-growing organization. Back