After Sales & Service Manager

Position Overview:

Key Responsibilities:

Team Leadership & Field Management

• Assign daily tasks to service technicians and ensure efficient execution.
• Conduct

  daily reviews

  with the service team to monitor progress and resolve queries on the spot.
• Provide

  fortnightly technical and soft-skills training

  sessions to continuously upgrade team knowledge and field performance.
• Ensure service engineers are productive, punctual, and motivated to meet their daily and monthly goals.
• Personally handle escalated complaints and attend critical client meetings when required.

Revenue Generation & Monitoring

• Drive revenue across:

  • Spare Parts

  • Service Charges

  • Annual Maintenance Contracts (AMC)

• Monitor targets and performance

  daily, weekly, and monthly

  to ensure consistent growth.
• Implement strategies to increase customer retention and repeat business.

Inventory Control & Planning

• Forecast and manage spare parts inventory efficiently.
• Coordinate with procurement and stores for stock availability and reorder planning.
• Optimize inventory cost while maintaining service readiness.

Customer Relationship & Satisfaction

• Ensure prompt and professional resolution of all service-related concerns.
• Maintain long-term customer relationships through proactive service and clear communication.
• Lead customer feedback analysis to identify service improvement areas.

Reporting & System Utilization

• Prepare and maintain reports using

  ERP

  ,

  CRM

  , and

  Excel

  .
• Track service trends, technician performance, and revenue metrics.
• Ensure all service data is accurately updated in real-time for effective reporting.

Qualifications & Requirements:

• Education:

  B.E. in Mechanical or Electrical Engineering (Preferred)

• Experience:

  Minimum

  10+ years

  in service operations and team leadership
• Strong technical expertise in industrial machinery or engineering equipment
• Leadership abilities with a passion for coaching and developing teams
• Proficiency in ERP, CRM, and MS Excel
• Excellent interpersonal and communication skills
• Readiness to travel for site visits, escalations, and client meetings

What We Offer:

• Key leadership role in a reputed and growing organization
• Structured

  incentive plan

  linked to performance and results

• Office car

  available on request for field travel
• A high-performance work culture with room to lead, learn, and grow
• Access to strategic decision-making and support from senior management