Essar Pneumatics & Equipment

"> Location: Kolhapur, Maharashtra Industry: Air Compressors & Garage Equipment Employment Type: Full-Time Reports To: General Manager | Experience: Minimum 10+ years in service operations and team leadership Compensation: Competitive Salary + Performance-Based Incentives Perks: Office car on request, Incentives based on KPIs Position Overview: We are looking for a highly skilled, proactive, and customer-focused After Sales & Service Manager to lead our service department with a focus on operational excellence, revenue generation, and customer satisfaction. The role demands a technically sound professional who can mentor the team, streamline service processes, and contribute directly to business growth. Key Responsibilities: Team Leadership & Field Management Assign daily tasks to service technicians and ensure efficient execution. Conduct daily reviews with the service team to monitor progress and resolve queries on the spot. Provide fortnightly technical and soft-skills training sessions to continuously upgrade team knowledge and field performance. Ensure service engineers are productive, punctual, and motivated to meet their daily and monthly goals. Personally handle escalated complaints and attend critical client meetings when required. Revenue Generation & Monitoring Drive revenue across: Spare Parts Service Charges Annual Maintenance Contracts (AMC) Monitor targets and performance daily, weekly, and monthly to ensure consistent growth. Implement strategies to increase customer retention and repeat business. Inventory Control & Planning Forecast and manage spare parts inventory efficiently. Coordinate with procurement and stores for stock availability and reorder planning. Optimize inventory cost while maintaining service readiness. Customer Relationship & Satisfaction Ensure prompt and professional resolution of all service-related concerns. Maintain long-term customer relationships through proactive service and clear communication. Lead customer feedback analysis to identify service improvement areas. Reporting & System Utilization Prepare and maintain reports using ERP , CRM , and Excel . Track service trends, technician performance, and revenue metrics. Ensure all service data is accurately updated in real-time for effective reporting. Qualifications & Requirements: Education: B.E. in Mechanical or Electrical Engineering (Preferred) Experience: Minimum 10+ years in service operations and team leadership Strong technical expertise in industrial machinery or engineering equipment Leadership abilities with a passion for coaching and developing teams Proficiency in ERP, CRM, and MS Excel Excellent interpersonal and communication skills Readiness to travel for site visits, escalations, and client meetings What We Offer: Key leadership role in a reputed and growing organization Structured incentive plan linked to performance and results Office car available on request for field travel A high-performance work culture with room to lead, learn, and grow Access to strategic decision-making and support from senior management Job Category: Compressors & Automotive Division Job Type: Full Time Job Location: Kolhapur