Job
Description
In this role at PwC, as a member of the business application consulting team, you will specialize in providing consulting services for various business applications. Your primary focus will be on helping clients optimize their operational efficiency through the analysis of client needs, implementation of software solutions, and providing training and support for seamless integration and utilization of business applications. Specifically, in Salesforce system integration, your responsibilities will include connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be tasked with designing, developing, and implementing integration solutions using various technologies such as Salesforce APIs, middleware platforms, and web services. Key Responsibilities: - Analyzing client needs and implementing software solutions to optimize operational efficiency - Providing training and support for seamless integration and utilization of business applications - Designing, developing, and implementing integration solutions using various technologies - Connecting Salesforce with other systems, applications, or databases for seamless data flow and process automation Qualifications Required: - Bachelor's Degree in Computer and Information Science or Management Information Systems - Minimum of 3 years of experience - Salesforce.com certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant At PwC, a career in the Managed Services team will provide you with the opportunity to collaborate with various teams to help clients implement and operate new capabilities, achieve operational efficiencies, and leverage technology. The Application Evolution Services team focuses on helping organizations optimize their enterprise applications, driving transformation and innovation to enhance business performance. You will assist clients in maximizing the value of their Salesforce investment by managing support and continuous transformation in areas such as sales, service, marketing, and customer relationship management. Additional Company Details: - The company emphasizes the importance of building meaningful client connections and learning how to manage and inspire others. - You will be expected to anticipate the needs of your teams and clients and deliver quality results. - Embracing ambiguity and using challenging situations as opportunities for growth are encouraged within the company culture. Skills Required: - Respond effectively to diverse perspectives, needs, and feelings of others - Use critical thinking to break down complex concepts - Develop a deeper understanding of the business context and how it is changing - Interpret data to inform insights and recommendations - Uphold professional and technical standards in accordance with the Firm's code of conduct and independence requirements Preferred Knowledge/Skills: - Proficiency in overseeing a support ticketing queue with multiple open items - Experience in use of Salesforce in a support/managed services environment - Strong written and oral communication skills - Ability to lead team and client status meetings and extract relevant metrics - Understanding of Agile methodology and Jira - Familiarity with DevOps processes and tools, ITIL process knowledge/understanding highly preferred,
