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Symphoni Hr logo

Advanced Analyst 1 -Infra CX ( CX Deputy )

5 - 10 years

5 - 15 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

ITIL Certified IT Asset Management Desktop Support Ticketing Tools ServiceNow Bloomberg Asset Management Support Technical Support End User Support Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Provide end-user desktop, hardware & software support Manage IT assets, installations, upgrades & troubleshooting Support trading/finance apps (Bloomberg, Refinitiv, CCIL, etc.) Remote support, ticketing via ServiceNow, printer support Maintain documentation, identify recurring issues, and drive fixes Work under high-pressure environments (Traders, Fund Managers) Requirements : Experience with ServiceNow, Windows/Mac OS, network patching Knowledge of financial apps and tools used in AMC setups Strong communication, customer service & problem-solving skills MCSE/ITIL certification preferred

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Symphoni Hr
Symphoni Hr
www.symphoni-hr.com

Human Resources Consulting

San Francisco

50-100 Employees

113 Jobs

    Key People

  • Alex Johnson

    CEO

  • Maria Garcia

    Chief Operating Officer

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