Advance Support Engineer (US Shift)

RADCOM legal office in India is based at Delhi. We are expanding our presence and currently looking to hire:

• 3+ years experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry.
• BE/ Bsc in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).
• Telecom Knowledge (Mobile Data, IMS, 5G).
• Linux OS, SQL knowledge – Mandatory. Oracle DB, scripting - a plus.
• Open stack / Cloud based infrastructure (OpenStack/VMware), knowledge is a plus
• System wide view able to understand and follow complex network environments including Virtualized OpenStack clouds
• Scripts development in Pearl, Python, Shell and Bash - Advantage
• Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model
• Willing to work in evening and night shifts
• Fluent English – Mandatory
• Valid passport

• Based in RADCOM India offices, Delhi, India.
• Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.
• Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)
• Having very good customer interaction interface and able to drive customer calls independently.
• Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.
• Working closely with the management on customer updates and future plan
• Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration
• Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.
• If required: travel to on-site support outside India, training, installation, and configuration, etc.